PL-300 - Microsoft Power BI Data Analyst - English (ENU)

Network issues during an online proctored exam must be handled directly with Pearson VUE and Microsoft Certification support.

Since the issue occurred while trying to take the PL-300 exam and a Pearson VUE case (42049805) is already open, the next steps are:

1. Contact Pearson VUE support for exam delivery issues and reference the existing case number so they can review what happened and advise on rescheduling or any possible reinstatement of the exam/voucher:
   • Use Pearson VUE’s Microsoft contact options listed at: https://home.pearsonvue.com/microsoft/contact
2. If additional help is needed after working with Pearson VUE (for example, if the exam or voucher is not reinstated, or if there is a dispute about what happened), contact Microsoft Certification support and provide:
   • Candidate ID (MS1101249707)
   • Registration ID (536176680)
   • Exam details (PL-300, date/time)
   • Pearson VUE case number (42049805)
   • Use the Microsoft Certification Support channel described here: https://aka.ms/CertificationSupport
3. For future online exams, ensure the testing environment and network meet the online exam requirements and use Pearson OnVUE Support live chat if a connection issue occurs while waiting for the proctor or during check-in.

References:

• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• An Important Update on Microsoft Training and Certification
• About online exams with Pearson VUE
• Exam frequently asked questions
• How to reschedule the exam - Microsoft Q&A