I had a terrible Experience From Microsoft

Philip Wang 0 Reputation points
2026-06-15T03:01:29.72+00:00

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I still have €38 of credit remaining in my Skype account. However, whenever I try to make a call, the system asks me to enter a billing address. I've been trying for the past whole month, try to get assistance from Microsoft, but I simply can't get past this step. I can't log in properly, I can't add the required information, and I can't make any calls.

As a result, my Skype account after Microsoft took over was completely unusable. Frankly, your service has been extremely frustrating and disappointing.

Microsoft 365 and Office | Skype for Business | Windows
Microsoft 365 and Office | Skype for Business | Windows

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

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  1. EmilyS_726 28,745 Reputation points Volunteer Moderator
    2026-06-15T04:00:54.6+00:00

    Can you go to https://account.live.com > Your info, make sure the language field is not blank or incorrect. Make sure you have it set up to the correct language. Review your country and region as well. Make sure they are correct. Then update your billing address again, and see if that helps.

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