BSOD on startup every day - Trying to identify specific causation

YELDUR 1 Reputation point
2021-10-15T13:38:02.73+00:00

Hi all,

For the past week or so I've been experiencing BSODs whenever I power on the computer first during the day; after we REACH the Windows splash screen, I have no further issues, even when restarting.

rom reviewing the Event Logs I can see one in there stating the following:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
followed closely by:
"The driver \Driver\WudfRd failed to load for the device PCI\VEN_5853&DEV_1003\1&1a590e2c&0&03."

So far as far as causation goes, this is the only thing throwing flags, as I've successfully performed Windows Memory Diagnostics with no issues being found, system file checks with no corruption being found, and lastly checking in on the device manager and checking all tabs to ensure nothing in there is throwing errors. As far as I can tell, these issues began this week.

I know that this week I plugged in a new keyboard that is different to that of my old one, and in doing so I needed to download some more drivers for it, however I went from a Roccat Aimo 120 to a Roccat Aimo 100, to which the only real difference is the fact that the 100 doesn't have a hand wrest with the keyboard. Besides that, it doesn't appear any different specification wise, so I'm unclear on whether this is the cause. I also changed my power plan on the rig from Balanced to Performance, though I don't expect this to be the cause.

Originally I believed perhaps that drivers were the issue, however, now I'm not so sure.

To cut a long story short, I ran a bugcheck analysis using the Windows Debug tools which threw me the following:

12: kd> !analyze -v
***

    *
    Bugcheck Analysis *
    *

***

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: ffff83816716da08
Arg3: 0000800000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3249

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 10478

Key : Analysis.Init.CPU.mSec
Value: 1249

Key : Analysis.Init.Elapsed.mSec
Value: 65592

Key : Analysis.Memory.CommitPeak.Mb
Value: 73

Key : MemoryManagement.PFN
Value: 800000000

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 1a

BUGCHECK_P1: 41792

BUGCHECK_P2: ffff83816716da08

BUGCHECK_P3: 800000000000

BUGCHECK_P4: 0

MEMORY_CORRUPTOR: ONE_BIT

BLACKBOXNTFS: 1 (!blackboxntfs)


CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: autochk.exe

STACK_TEXT:
ffff988d4679f388 fffff8054624423a : 000000000000001a 0000000000041792 ffff83816716da08 0000800000000000 : nt!KeBugCheckEx
ffff988d4679f390 fffff80546242a6f : ffff8688b7883700 0000000000000000 ffff868800000002 0000000000000000 : nt!MiDeleteVa+0x153a
ffff988d4679f490 fffff80546212c10 : 0000000000000001 ffff988d00000000 ffff8688b7883550 ffff8688b7910080 : nt!MiDeletePagablePteRange+0x48f
ffff988d4679f7a0 fffff80546252277 : 000000002ce2db4f 0000000000000000 ffff868800000000 fffff80500000000 : nt!MiDeleteVad+0x360
ffff988d4679f8b0 fffff805465f908c : ffff988d00000000 0000000000000000 ffff988d4679fa10 000002ce2db30000 : nt!MiFreeVadRange+0xa3
ffff988d4679f910 fffff805465f8b65 : 00007ff70784b980 000002ce44f49e50 ffff988d4679fad8 0000000000000000 : nt!MmFreeVirtualMemory+0x4ec
ffff988d4679fa60 fffff80546408bb8 : ffff8688b7910080 ffff868800000001 0000000000000000 ffff868800000000 : nt!NtFreeVirtualMemory+0x95
ffff988d4679fac0 00007ffa4676d134 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x28
000000e2f757a4b8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ffa`4676d134


MODULE_NAME: hardware

IMAGE_NAME: memory_corruption

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e3faf315-c3d0-81db-819a-6c43d23c63a7}

Followup: MachineOwner

I work in tech, but I am by no means a master, and to be frank, I don't know what I'm reading here. I can gather that it is telling me that there's something wrong with memory, in that it's seeing corruption, but other than that I'm honestly not too sure.

Here's the event log that prompted me finding these issues:

Event ID 1001

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041792, 0xffff83816716da08, 0x0000800000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 15812135-3f48-42c4-b474-5b9fd5a5cf7e.

If there's any more information required, please don't hesitate to ask and I will do my best to gather it for you.

Windows for business | Windows Client for IT Pros | User experience | Other
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71 answers

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  1. Docs 16,871 Reputation points
    2021-10-23T15:02:50.807+00:00

    Please uninstall malwarebytes using the applicable uninstall tool:

    https://downloads.malwarebytes.com/file/mb_clean

    Post new results for:

    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /scan

    Then restart WDV with the 3 customized tests.

    Post a share link for verifier /querysettings

    .
    .
    .
    .
    .
    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
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    .

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    1 person found this answer helpful.
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  2. YELDUR 1 Reputation point
    2021-10-23T15:18:47.887+00:00
    Microsoft Windows [Version 10.0.19042.1288]
    (c) Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>
    
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19042.1288
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>
    

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844

    Image Version: 10.0.19042.1288

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      958720 file records processed.
    File verification completed.
     Phase duration (File record verification): 3.83 seconds.
      6843 large file records processed.
     Phase duration (Orphan file record recovery): 0.00 milliseconds.
      0 bad file records processed.
     Phase duration (Bad file record checking): 0.40 milliseconds.
    
    Stage 2: Examining file name linkage ...
      2783 reparse records processed.
      1347126 index entries processed.
    Index verification completed.
     Phase duration (Index verification): 11.02 seconds.
      0 unindexed files scanned.
     Phase duration (Orphan reconnection): 2.21 seconds.
      0 unindexed files recovered to lost and found.
     Phase duration (Orphan recovery to lost and found): 0.44 milliseconds.
      2783 reparse records processed.
     Phase duration (Reparse point and Object ID verification): 8.55 milliseconds.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
     Phase duration (Security descriptor verification): 41.67 milliseconds.
      194204 data files processed.
     Phase duration (Data attribute verification): 0.20 milliseconds.
    CHKDSK is verifying Usn Journal...
      38342648 USN bytes processed.
    Usn Journal verification completed.
     Phase duration (USN journal verification): 85.60 milliseconds.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     976101375 KB total disk space.
     569823368 KB in 733214 files.
        405112 KB in 194205 indexes.
             0 KB in bad sectors.
       1096295 KB in use by the system.
         65536 KB occupied by the log file.
     404776600 KB available on disk.
    
          4096 bytes in each allocation unit.
     244025343 total allocation units on disk.
     101194150 allocation units available on disk.
    Total duration: 17.21 seconds (17214 ms).
    
    C:\WINDOWS\system32>
    

    Hi Docs,

    Just to confirm, the three customised tests are the same ones that I ran when originally starting this tool, is that correct?

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  3. Docs 16,871 Reputation points
    2021-10-23T15:23:07.427+00:00

    Yes.

    If there is a BSOD> post new V2 and memory.dmp share links
    If there is no BSOD > post verifier /querysettings

    Was this answer helpful?

    1 person found this answer helpful.

  4. Docs 16,871 Reputation points
    2021-10-23T15:38:58.493+00:00

    If there are no BSOD with 3 customized tests then plan to follow the earlier plan:
    Add approximately 5 customized tests every few hours unless there are significant boot or performance problems.
    (see the image in the Microsoft link for the customized test selection)

    Was this answer helpful?

    1 person found this answer helpful.

  5. Docs 16,871 Reputation points
    2021-10-23T18:11:39.913+00:00

    Post a share link for:
    https://downloads.malwarebytes.com/file/mb3_check

    Uninstall or uninstall and reinstall:

    ctxusbm Citrix USB Monitor Driver c:\windows\system32\drivers\ctxusbmon.sys
    asmtxhci ASMedia XHCI Service c:\windows\system32\drivers\asmtxhci.sys
    asmthub3 ASMedia USB3.1 Hub Service c:\windows\system32\drivers\asmthub3.sys

    Restart WDV.

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