Unable to schedule AZ104 exam

Udara Dilpriya Nissanka 0 Reputation points
2026-06-14T01:46:01.92+00:00

I got below error when i try to schedule the exam. details fills and then hit the submit button and this error message appears.

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  1. AI answer

    2026-06-14T01:46:13.26+00:00

    The error when submitting the exam scheduling form is commonly caused by an issue with the Pearson VUE account, often after one or more failed payment attempts. In these cases, Pearson VUE may place a block on the account, which results in an “unexpected error” when trying to schedule.

    To resolve this:

    1. Contact Pearson VUE support so they can check and, if needed, unlock the account:
      • Use the Pearson VUE contact options listed on the Microsoft Certification support pages, for example via the Microsoft Certification Support / Pearson VUE links.
    2. If the problem persists or is not clearly related to a payment failure, open a ticket with Microsoft Certification Support so they can verify the certification profile and routing to Pearson VUE.

    Multiple similar cases were resolved only after Pearson VUE support manually removed the block on the account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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