Forgot my Admin password in Windows 11

Philip LoGiudice 40 Reputation points
2026-06-13T18:48:46.0233333+00:00

Norton 360 requires a password in order to access Advanced Settings. Norton requires my Windows Admin password. I do not know the password. Is there a way to reset it?

Windows for home | Windows 11 | Security and privacy
Answer accepted by question author

AI answer

2026-06-13T18:49:02.4433333+00:00

Yes. The available options depend on whether the admin account is a Microsoft account or a local account.

  1. If the admin account is a Microsoft account Use one of these methods to reset the Microsoft account password, then sign in with the new password and provide it to Norton:
  • On the Windows sign-in screen:
    1. Select I forgot my password.
    2. Follow the prompts to verify the account and set a new password.
  • Or from another device/browser:
    1. Go to Reset password.
    2. Complete the verification steps and create a new password.

Once the password is reset, sign in to Windows with the new password and use that when Norton prompts for the Windows admin password.

  1. If the admin account is a local account

A. If still signed in as that admin account and only need to change the password:

  1. Open Settings > Accounts > Sign-in options.
  2. Under Password, select Change.
  3. Enter the current password (if known) and set a new one.

B. If not signed in and the local admin password is forgotten:

  1. At the Windows sign-in screen, select the password entry button.
  2. Select OK and then Reset password.
  3. Answer the security questions configured when the account was created.
  4. Set a new password.

C. If there is another administrator account on the PC

  1. Sign in with the other administrator account.
  2. Open Computer Management.
  3. Expand Local Users and Groups > Users.
  4. Right-click the admin user that Norton is asking for and select Set Password....
  5. Enter and confirm a new password.

After resetting the admin password by any of these methods, use the new password when Norton 360 prompts for the Windows admin password.

If no admin password can be recovered and there is no other admin account, the documented fallback is to reset the Windows device, which will remove apps and require setup again.

References:

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  1. Philip LoGiudice 40 Reputation points
    2026-06-13T20:42:21.49+00:00

    I use a finger print! if it can't read it, then I use my pin . User's image

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  2. CrazyKats 19,760 Reputation points Volunteer Moderator
    2026-06-13T20:05:14.3833333+00:00

    Hi Philip,

    So the AI answer solved your problem?

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  3. EmilyS726 269.1K Reputation points Independent Advisor
    2026-06-13T19:23:27.25+00:00

    Hello

    If your Windows log in has admin right, then yes, that's the same password, not PIN, it is the password.

    Do you currently enter a password or a pin to sign into Windows?

    If you use PIN, then you need to know what password it is.

    If you go to your Settings > Accounts > Your info, does it list your email address here, or does it just list a local user?

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