Innovation Studio 500 Error Blocking Agents League Hackathon

Sujoy Mondol 0 Reputation points
2026-06-12T19:21:12.8333333+00:00

Hello,

I am a registered participant in Microsoft AI Skills Fest / Agents League Hackathon.

When accessing my Innovation Studio profile, I consistently receive a 500 Internal Server Error.

I have already:

  • Tried multiple browsers
  • Used Incognito mode

Error URL: https://innovationstudio.microsoft.com/hackathons/34815

Registered email: ******@msu.edu

This issue is preventing me from participating in the hackathon and accessing my profile. Could you please investigate or route me to the appropriate team?

Thank you,

Sujoy Mondol

Community Center | Not monitored
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  1. AI answer

    2026-06-12T19:21:28.94+00:00

    The 500 Internal Server Error on Innovation Studio cannot be resolved directly from the available guidance. However, similar Azure portal and bot-service 500 issues are typically handled by collecting diagnostics and then opening a support case.

    For this scenario, the appropriate next steps are:

    1. Capture what is happening in the browser when the error occurs:
      • Open an InPrivate/incognito window.
      • Disable any browser extensions.
      • Reproduce the issue and, if possible, collect a browser network trace as described in the Azure portal guidance: capture a browser network trace.
    2. Open a support case so the backend team can investigate the 500 error:
      • From a Microsoft portal where the account is signed in, use the standard support path (for example, from Azure portal or Microsoft Learn) to open a support ticket.
      • Include: the Innovation Studio URL, the exact time (with timezone) when the error occurs, the registered email domain (msu.edu), and any captured browser trace.
    3. If the issue is tied to Microsoft Learn or challenge participation (AI Skills Fest / Agents League):
      • Verify that the Microsoft Learn profile and challenges are accessible at the Microsoft Learn profile and Challenges pages mentioned in the AI Challenge FAQ.
      • If the Learn site itself has issues (for example, modules or challenges not loading), report it via the Microsoft Learn troubleshooting page so it can be routed to the correct team.

    These steps ensure the problem is escalated with the diagnostic data needed for the Innovation Studio or Learn engineering/support teams to investigate and unblock hackathon participation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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