AI skillsfest playlist

Use the following steps to address the Skilling Session video playback issue and unblock completion:

1. Verify that the issue is specific to the video format or codec:
   • Open Microsoft Edge and go to edge://media-internals.
   • Start the "Introduction to Microsoft Fabric IQ" video and reproduce the freeze.
   • In edge://media-internals, check the player properties (for example, kVideoTracks and decoder information) to see which codec is being used.
   • Compare behavior with another player (for example, the built-in Windows video player). If the same file or stream fails there, it is likely a format/codec support issue rather than a browser setting.
2. Check codec and hardware acceleration support in Edge:
   • Open edge://gpu and review the Video Acceleration Information section to confirm which codecs are hardware-accelerated on the device.
   • If the video is using a codec that is conditionally supported (for example, H.265/HEVC) or not supported by the built-in Windows playback stack, playback can freeze or fail.
3. If the video format is unsupported or marginally supported:
   • If the content is downloadable, convert it to a widely supported format (H.264 video with AAC audio in an MP4 container) and then play it locally to complete the learning content.
   • If it is streaming-only and cannot be downloaded, capture the codec and playback details from edge://media-internals and edge://gpu and include them in a support request.
4. Report the playback issue through the Microsoft 365 video player:
   • While in the Skilling Session video, open Playback settings.
   • Select Report an issue and provide details such as session title ("Introduction to Microsoft Fabric IQ"), timestamp of failure, and that the video freezes and will not resume.
   • If the issue involves the content itself (for example, corrupted or misencoded video), also contact the video owner or the organization’s IT admin as indicated in the player’s Report an issue flow.
5. If the problem blocks completion of a Microsoft Learn playlist or challenge:
   • Go to the Microsoft Learn troubleshooting page for training issues and submit feedback about the module or Skilling Session, including:
     • Session title and URL
     • Timestamp where playback freezes
     • Steps already tried (browsers, devices, networks)
     • Any codec/decoder details collected from edge://media-internals.
   • If the issue persists and is tied to a specific event (such as AI Skills Fest or a reward-eligible playlist), monitor the event’s official communications and, if needed, open a support case through the appropriate Microsoft support channel for Learn or the event.

For the support email or ticket text, include all of the above technical details (session title, timestamp, codecs, browsers/devices tried, and that completion is blocked for a voucher-eligible playlist) so support can either fix the playback or manually adjust completion if their policies allow.

References:

• Troubleshoot video playback problems in Microsoft Edge
• Using video player settings to control playback experience
• Troubleshooting common training issues in Microsoft Learn
• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions