Impossible d'ouvrir l'application ClipChamp

Leslie Nord 0 Reputation points
2026-06-12T15:00:02.3733333+00:00

Bonjour,
J'ai un souci avec l'application Microsoft Clipchamp pour le montage vidéo. Je l'utilise depuis plusieurs jours sans aucun problème, si ce n'est qu'à chaque fois que j'ouvre l'application, j'ai le message que j'ai mis en image jointe.
Capture d’écran 2026-06-12 151723.png
Jusqu'à maintenant, je cliquais sur réessayer, ça relançait et ça ouvrait correctement l'application. Mais là, aujourd'hui, quand je clique sur réessayer, l'application affiche un fond d'écran noir. Il ne se passe rien. On dirait qu'il y a quelque chose qui l'empêche de se lancer.
Sous les conseils de l'IA Claude j'ai nettoyer mon disque, j'ai tenter dans les paramètres de réparer l'application, sans changement et j'ai ensuite désinstallé l'application, à chaque étape j'ai redemarré mon ordinateur sans changement non plus.

Microsoft 365 and Office | Clipchamp | For home
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  1. AI answer

    2026-06-12T15:00:28.1466667+00:00

    Follow these steps to troubleshoot Clipchamp not opening (black screen) on Windows:

    1. Verify hardware and free space
    • Ensure the PC meets Clipchamp requirements: at least 8 GB RAM (16 GB recommended), 64‑bit CPU/OS, and a recent graphics card.
    • Check that the system drive has more free space than the total size of the video files used in projects; low disk space can prevent Clipchamp from loading or exporting correctly.
    1. Try the web version instead of the desktop app
    • If the desktop app shows only a black screen, use Clipchamp in a supported browser (Microsoft Edge or Google Chrome).
    • For personal accounts, open https://app.clipchamp.com.
    • Keep the Clipchamp tab in the foreground while working and especially when exporting.
    1. Update and clean the browser (if using web Clipchamp)
    • Use the latest version of Edge or Chrome.
    • Clear the browser cache for All time, selecting only Cached images and files, then restart the browser (e.g., by typing edge://restart or chrome://restart in the address bar).
    • Close other tabs and applications to free memory and GPU resources.
    1. Check Edge/Chrome security and extensions
    • In Edge, if Added security or strict tracking prevention is enabled for Clipchamp, turn off tracking prevention for app.clipchamp.com, then reload the page.
    • Whitelist Clipchamp in any ad‑blocker, privacy, or translation extensions, or temporarily disable extensions, then restart the browser and test again.
    1. If still blocked on desktop app
    • Install or update the Clipchamp desktop app from Microsoft Store if needed.
    • If the desktop app continues to show a black screen but the web version works, continue using the web version; it is functionally equivalent for video editing.

    If projects are stored in OneDrive and access issues appear, sign in to OneDrive (https://onedrive.live.com/?view=1&gologin=1), then reopen Clipchamp so permissions refresh.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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