AI Skill Fest Profile disappeared

The AI Skills Fest and AI Skills Navigator experiences are driven by the Microsoft Learn profile and the login accounts attached to it. Merging or changing Microsoft accounts does not merge or move Learn data between different Learn profiles.

From the described steps, the most likely situation is:

• Activity for AI Skills Fest (playlists, completions, badges) is associated with one Learn profile (for example, the original personal account), and
• Current sign-in is landing on a different Learn profile (for example, the work account profile or a new profile created during the merge process), which appears empty.

To troubleshoot and recover access to the correct Learn profile and AI Skills Fest progress:

1. Confirm the correct Learn profile
   • Sign in to Microsoft Learn using each login account that may have been used during registration and learning:
     • The personal Microsoft account (Hotmail address).
     • The work or school account (business domain) if it still exists.
   • For each sign-in, open the Learn profile: https://learn.microsoft.com/en-us/users/me
   • Check whether the expected certifications, badges, and learning history appear.
   • If the expected credentials or learning history are missing, follow the guidance in Missing Exams or Certifications to verify that the correct profile is being used and that the credentials were actually earned under that profile.
2. Check for multiple Learn profiles and merge them (if eligible)
   • If more than one Learn profile exists under different login accounts, and only one of them contains a personal Microsoft account, a profile merge can be performed.
   • Merging Learn profiles:
     1. Sign in to the Learn profile that should become the main profile (typically the personal Hotmail account profile).
     2. Go to Learn profile settings: https://learn.microsoft.com/en-us/users/me/settings.
     3. In login account management, choose Add login account and add the other login (for example, the business account) if it is still active.
     4. If that login is associated with another Learn profile, this will trigger a profile merge.
     5. All learning progress, credentials, and transcripts from the second profile will be merged into the signed-in profile; duplicates will be removed.
   • Important constraints:
     • Only one of the profiles can contain a personal Microsoft login account.
     • Merging is permanent and cannot be undone.
     • If the combined number of work or school accounts exceeds five, the merge will be canceled and must be retried after reducing accounts.
3. If the work account was deleted
   • Deleting the business Microsoft account does not automatically move its Learn data to the personal account.
   • If AI Skills Fest activity was done while signed in with the now-deleted work account, and that account cannot be recovered, the Learn profile associated with that account may no longer be accessible.
   • In that case, direct self-service recovery of that specific progress is not available in the provided guidance. The remaining option is to:
     • Ensure the personal account Learn profile is correctly set up and used going forward.
     • Contact Microsoft Credentials Support for help if missing certifications or credentials are involved.
4. Verify AI Skills Fest eligibility and playlists
   • AI Skills Navigator and AI Skills Fest rely on the certifications and learning data in the Learn profile.
   • If a certification or badge is missing from AI Skills Navigator, first confirm it appears in the Learn profile under the correct login, as described above.
   • For reward-eligible playlists or vouchers, ensure that the work is completed under the Learn profile that is currently active and that the event’s official playlists (not custom/manual ones) are used, as only those count toward rewards.
5. If access to the correct Learn profile is lost
   • If access to the login account for the correct Learn profile is lost, it must be recovered using standard Microsoft account recovery processes; Learn cannot bypass account authentication.
   • For a personal Microsoft account, use the account recovery guidance.
   • For a work or school account, contact the organization’s IT administrator.

If, after verifying all possible login accounts and profiles, the AI Skills Fest progress and credentials still do not appear anywhere, contact Microsoft Credentials Support and provide the Learn Username and details of the affected accounts so they can investigate the profile data.

References:

• Frequently asked questions (profile)
• Missing Exams or Certifications
• Combining Microsoft accounts
• What can I change on my Microsoft account?
• Access your data
• I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
• Need help in changing primary email address for Certification Profile - Microsoft Q&A
• Clarification Regarding AI Skills Fest Reward-Eligible Playlists and Voucher Eligibility - Microsoft Q&A