A cloud-based identity and access management service for securing user authentication and resource access
Sole global admin locked out — MFA SMS blocked with error code 399287
Trond Are Gjone
0
Reputation points
I am the only global administrator for our Microsoft 365 tenant (domain: fiskher.no). I am unable to sign in because all available MFA methods fail:
- SMS verification to my registered phone number fails with error code 399287 ("Sorry, we're having trouble verifying your account")
- Microsoft Authenticator is no longer registered on my device, and I cannot re-register it because that requires signing in first
Error details:
- Error Code: 399287
I understand this error means my phone number has been flagged by the PhoneReputation service. Since I am the sole admin, no one else can reset my MFA. Could the engineering team please unblock MFA for my account from the backend? I can provide the account UPN, tenant ID and phone number via private message, and I can prove domain ownership via DNS if needed.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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