Sole global admin locked out — MFA SMS blocked with error code 399287

Trond Are Gjone 0 Reputation points
2026-06-12T11:05:29.1266667+00:00

I am the only global administrator for our Microsoft 365 tenant (domain: fiskher.no). I am unable to sign in because all available MFA methods fail:

  • SMS verification to my registered phone number fails with error code 399287 ("Sorry, we're having trouble verifying your account")
  • Microsoft Authenticator is no longer registered on my device, and I cannot re-register it because that requires signing in first

Error details:

  • Error Code: 399287

I understand this error means my phone number has been flagged by the PhoneReputation service. Since I am the sole admin, no one else can reset my MFA. Could the engineering team please unblock MFA for my account from the backend? I can provide the account UPN, tenant ID and phone number via private message, and I can prove domain ownership via DNS if needed.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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