I have NOT received the Innovation Studio activation email

Based on the available information, the most likely causes are that the activation email was either not sent yet, sent to a different contact, or blocked/filtered before reaching the inbox.

Actions to take:

1. Check junk/spam and filters
   • Search the mailbox (including Spam/Junk and other filtered folders) for:
     • Sender: InnoStudio-noreply@microsoft.com
     • Keywords like “activation”, “Innovation Studio”, or “Microsoft Agents League”.
   • Verify there are no inbox rules moving or deleting messages from Microsoft senders.
2. Verify that the email address can receive external mail
   • Ensure the @gmail.com address is active and can receive emails from external domains.
   • Add InnoStudio-noreply@microsoft.com to the safe senders list and test receiving a message from another external account.
3. Common reasons an activation email is not sent
   • The contact information for the activation (Online Services Manager/OSM-equivalent contact) may not be the same as the Gmail address used for event registration.
   • The contact email may not be configured correctly to receive messages, or the order/entitlement behind the activation has not yet been processed.
   • In some Microsoft activation flows, if the service is already associated with an existing account, no new activation email is sent and licenses/entitlements are auto-assigned.
4. Confirm that the activation was not auto-assigned
   • Sign out of all Microsoft accounts in the browser.
   • Open a new InPrivate/Incognito window and sign in only with the Gmail-based Microsoft account associated with the hackathon.
   • Check whether Innovation Studio is already accessible without an activation email (some services auto-assign when the admin/contact email is already on record).
5. Escalate to event or Microsoft support
   • Because the activation email is specific to the Microsoft Agents League / Innovation Studio environment and the deadline is near, contact the official hackathon/event support channel or Microsoft support for that program and request:
     • Verification that the Gmail address is the correct contact for Innovation Studio access.
     • Resend of the Innovation Studio activation email.
     • Confirmation whether the entitlement was auto-assigned to a different Microsoft account.

When contacting support, provide:

• Full name and registered email (the Gmail address).
• Date of registration (6 June 2025).
• Confirmation that the general registration email from the Azure/Microsoft team was received, but no Innovation Studio activation email arrived.

References:

• Online Services (OLS) activation email
• Activate online services in volume licensing
• Troubleshooting problems in Azure Monitor alerts