Cannot reach Azure support: orphaned subscription + deleted Entra tenant + no-access-group redirects

Question

Cannot reach Azure support: orphaned subscription + deleted Entra tenant + no-access-group redirects

Chris Marinacci 5

My Azure subscription is orphaned because the original Entra tenant was deleted.

I am the billing owner, but I cannot open a support ticket through any normal channel.

Here is what happens:

• Azure Portal → “Which service are you having an issue with?” and no way to proceed

• Azure CXP (engagecenter.microsoft.com) → “no-access-group”

• Azure Support blade → errors or empty UI

• Microsoft Support → redirects back into Azure Portal

• Phone support → automated bot gives me a URL and hangs up

• No path leads to a human or allows me to open a support request

Because the tenant is deleted, the subscription is now orphaned and cannot be accessed or managed. I need Microsoft to perform a Directory Reassignment to attach the subscription to my active tenant.

Since all Azure-connected support channels are failing, I need help from the Q&A team to escalate this to Azure Billing/Commerce Operations or open a support case on my behalf.

Thank you.

Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-12T20:52:19.2+00:00
Hello Chris Marinacci

Are you able to sign in to the Azure portal at all under your current/active tenant (yes/no)?

When you view Subscriptions, do you see “No subscriptions found” or do you see an empty/broken UI?

Which exact sign-in identity are you using (work/school vs Microsoft account) and does it belong to the deleted tenant or your active tenant?

Do you currently have any access to the subscription in any way (billing access, role assignment, or ability to locate it under the subscription blade)?

Was the original Entra tenant deleted, or is it just inaccessible/blocked (e.g., inactivity-related), and do you know the tenant’s current status (if visible anywhere)?

Is this subscription associated with CSP/provider relationships (CSP vs direct), or is it a direct enterprise subscription?

Thanks,

Suchitra.
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Chris Marinacci 5 Reputation points

2026-06-13T04:58:57.37+00:00
Hi Suchitra,

Here are the answers to your questions:

Yes, I can sign into the portal under my active tenant.

Under Subscriptions, it says "None of the entries matched the given filter." There is no filter, and there are no subscriptions.

I am using a work/school account, and it belongs to the active tenant.

No, I do not have access to the subscription in any way.

The original Entra tenant was deleted, it is not visible anywhere.

The subscription is a personal one that I started some years ago, I guess that makes it a direct one?

Thanks,

Chris
Chris Marinacci 5 Reputation points

2026-06-18T00:28:23.7133333+00:00

Hi Suchitra,

I was able to get to the subscription using my MSA account (with the same email address that my Entra account has). The issue is that I need it to be associated with my Entra account, not my MSA account. It sounds like I need a Subscription Ownership Transfer. Can you do this?

Thanks,

Chris
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-23T18:43:27.15+00:00
Hello Chris Marinacci

Can you confirm the subscription type (Pay-As-You-Go, Visual Studio, Azure Free Account, MCA/Azure Plan, etc.)?

Is the subscription currently visible only when signing in with the MSA account?

If available, please check whether Subscriptions → Transfer billing ownership appears in the Azure portal when signed in with the MSA account.

Thanks,
Suchitra.
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-25T00:58:41.77+00:00
Hello Chris Marinacci

Can you confirm the subscription type (Pay-As-You-Go, Visual Studio, Azure Free Account, MCA/Azure Plan, etc.)?

Is the subscription currently visible only when signing in with the MSA account?

If available, please check whether Subscriptions → Transfer billing ownership appears in the Azure portal when signed in with the MSA account.

Thanks,

Suchitra.
Chris Marinacci 5 Reputation points

2026-06-25T01:37:08.3233333+00:00
Hi Suchitra,

The subscription type is Pay-As-You-Go.

Yes.

Subscriptions → Transfer billing ownership does not appear. It is my understanding that a subscription transfer from an MSA account to an Entra account can only be done by a Microsoft employee.

Thanks,

Chris
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-30T01:44:46.9566667+00:00
Hello Chris Marinacci

Thank you for the additional information.

Since this is a Pay-As-You-Go (MOSP) subscription and you can still see the subscription when signing in with the associated Microsoft Account (MSA), the subscription itself does not appear to be deleted. However, the absence of Subscriptions → Transfer billing ownership is significant.

Transfer of billing ownership for a Pay-As-You-Go subscription is normally a self-service operation available to the account administrator of the billing account. The option is available from the subscription's billing settings when the prerequisites are met.

Because the transfer option is not present and the original Microsoft Entra tenant has been deleted, this is no longer a standard self-service scenario. In this situation, Microsoft Support must review the subscription ownership and tenant association and determine whether a backend intervention (such as directory reassignment or ownership recovery) is required.

For reference, Microsoft documents both:

Transfer billing ownership of a Pay-As-You-Go subscription: Microsoft Learn - Transfer billing ownership

Subscription association and tenant relationships: Microsoft Learn - Associate or add an Azure subscription to a Microsoft Entra tenant

Given that the self-service transfer controls are unavailable in your case, Microsoft Support involvement will likely be required to investigate the subscription's tenant association and determine the available recovery options.

Thanks,

Suchitra.
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-07-03T00:18:17.87+00:00

Hello Chris Marinacci

Could you please let us know if the comment above resolved your issue? If you need any further assistance, feel free to reach out—we're always here to support you.

If you found the comment helpful, please consider clicking "Upvote it."

Thanks,

Suchitra.

1 answer

Your answer

Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-12T20:52:19.2+00:00

Hello Chris Marinacci

Are you able to sign in to the Azure portal at all under your current/active tenant (yes/no)?

When you view Subscriptions, do you see “No subscriptions found” or do you see an empty/broken UI?

Which exact sign-in identity are you using (work/school vs Microsoft account) and does it belong to the deleted tenant or your active tenant?

Do you currently have any access to the subscription in any way (billing access, role assignment, or ability to locate it under the subscription blade)?

Was the original Entra tenant deleted, or is it just inaccessible/blocked (e.g., inactivity-related), and do you know the tenant’s current status (if visible anywhere)?

Is this subscription associated with CSP/provider relationships (CSP vs direct), or is it a direct enterprise subscription?

Thanks,

Suchitra.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Chris Marinacci 5 Reputation points

2026-06-13T04:58:57.37+00:00

Hi Suchitra,

Here are the answers to your questions:

Yes, I can sign into the portal under my active tenant.

Under Subscriptions, it says "None of the entries matched the given filter." There is no filter, and there are no subscriptions.

I am using a work/school account, and it belongs to the active tenant.

No, I do not have access to the subscription in any way.

The original Entra tenant was deleted, it is not visible anywhere.

The subscription is a personal one that I started some years ago, I guess that makes it a direct one?

Thanks,

Chris
Chris Marinacci 5 Reputation points

2026-06-18T00:28:23.7133333+00:00

Hi Suchitra,

I was able to get to the subscription using my MSA account (with the same email address that my Entra account has). The issue is that I need it to be associated with my Entra account, not my MSA account. It sounds like I need a Subscription Ownership Transfer. Can you do this?

Thanks,

Chris
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-23T18:43:27.15+00:00

Hello Chris Marinacci

Can you confirm the subscription type (Pay-As-You-Go, Visual Studio, Azure Free Account, MCA/Azure Plan, etc.)?

Is the subscription currently visible only when signing in with the MSA account?

If available, please check whether Subscriptions → Transfer billing ownership appears in the Azure portal when signed in with the MSA account.

Thanks,
Suchitra.
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-25T00:58:41.77+00:00

Hello Chris Marinacci

Can you confirm the subscription type (Pay-As-You-Go, Visual Studio, Azure Free Account, MCA/Azure Plan, etc.)?

Is the subscription currently visible only when signing in with the MSA account?

If available, please check whether Subscriptions → Transfer billing ownership appears in the Azure portal when signed in with the MSA account.

Thanks,

Suchitra.
Chris Marinacci 5 Reputation points

2026-06-25T01:37:08.3233333+00:00

Hi Suchitra,

The subscription type is Pay-As-You-Go.

Yes.

Subscriptions → Transfer billing ownership does not appear. It is my understanding that a subscription transfer from an MSA account to an Entra account can only be done by a Microsoft employee.

Thanks,

Chris
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-06-30T01:44:46.9566667+00:00

Hello Chris Marinacci

Thank you for the additional information.

Since this is a Pay-As-You-Go (MOSP) subscription and you can still see the subscription when signing in with the associated Microsoft Account (MSA), the subscription itself does not appear to be deleted. However, the absence of Subscriptions → Transfer billing ownership is significant.

Transfer of billing ownership for a Pay-As-You-Go subscription is normally a self-service operation available to the account administrator of the billing account. The option is available from the subscription's billing settings when the prerequisites are met.

Because the transfer option is not present and the original Microsoft Entra tenant has been deleted, this is no longer a standard self-service scenario. In this situation, Microsoft Support must review the subscription ownership and tenant association and determine whether a backend intervention (such as directory reassignment or ownership recovery) is required.

For reference, Microsoft documents both:

Transfer billing ownership of a Pay-As-You-Go subscription: Microsoft Learn - Transfer billing ownership

Subscription association and tenant relationships: Microsoft Learn - Associate or add an Azure subscription to a Microsoft Entra tenant

Given that the self-service transfer controls are unavailable in your case, Microsoft Support involvement will likely be required to investigate the subscription's tenant association and determine the available recovery options.

Thanks,

Suchitra.
Suchitra Suregaunkar 15,385 Reputation points Microsoft External Staff Moderator

2026-07-03T00:18:17.87+00:00

Hello Chris Marinacci

Could you please let us know if the comment above resolved your issue? If you need any further assistance, feel free to reach out—we're always here to support you.

If you found the comment helpful, please consider clicking "Upvote it."

Thanks,

Suchitra.

Answer 1

hi Chris Marinacci & thx for sharing urs issue here at Q&A portal,

so at first this is a billing/commerce case, not an Azure Advisor issue. If the original Entra tenant was deleted and the subscription is orphaned, u prob need Microsoft to do a directory reassignment from the backend. Normal Azure Portal support flow can break in this exact kind of case bc the portal still expects a valid tenant/sub context. Nice little loop from hell.

Since u are the billing owner, try opening the case from the Microsoft account/billing path, not from the orphaned subscription blade. Use the Azure support request page and choose billing/subscription management if it lets u

https://azure.microsoft.com/en-us/support/create-ticket/ If the portal keeps looping, use the global customer service route and ask specifically for Azure Billing / Subscription Management and say: ‘orphaned Azure subscription after deleted Entra tenant, need directory reassignment’. https://support.microsoft.com/contactus

https://learn.microsoft.com/en-us/azure/role-based-access-control/transfer-subscription

In the request, include subscription ID, billing account info, deleted tenant ID/name if known, target active tenant ID, proof u are billing owner, and screenshots of the support-loop errors like no-access-group.

Q&A mods can’t reassign a subscription directly. Best we can do is help route or escalate. The fix itself has to come from Azure Billing/Commerce Operations.

rgds,

Alex

&

If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal 
and at my blog https://ctrlaltdel.blog/