Unable to schedule AZ-900 exam as could not appear on exam day due to technical issue in laptop

Question

Unable to schedule AZ-900 exam as could not appear on exam day due to technical issue in laptop

Dhanshree Dhamne 20

I had an AZ-900 exam scheduled on yesterday 11-06-2026 but because of technical issue I could not give it through my laptop as I was facing firewall issue while connecting to PearsonVue site today

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Answer accepted by question author

Julian Sharp 43,861

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

This is why you should run a System Test before the exam

Dhanshree Dhamne 20 Reputation points

2026-06-13T01:24:14.6833333+00:00

Thank you for the contact support link but they are asking for ccid and some more details but when i went through my gamil, I have not got any mails regarding an exam registration also in microsoft learn profile I do not have any records, when i asked one Onvue support guy to check the records by my email id he said that is not valid email address and account does not exist in their syatem. What can be done in this case, please suggest
Julian Sharp 43,861 Reputation points

2026-06-13T08:07:36.93+00:00

Go back to support

1 additional answer

Your answer

Dhanshree Dhamne 20 Reputation points

2026-06-13T01:24:14.6833333+00:00

Thank you for the contact support link but they are asking for ccid and some more details but when i went through my gamil, I have not got any mails regarding an exam registration also in microsoft learn profile I do not have any records, when i asked one Onvue support guy to check the records by my email id he said that is not valid email address and account does not exist in their syatem. What can be done in this case, please suggest
Julian Sharp 43,861 Reputation points

2026-06-13T08:07:36.93+00:00

Go back to support

Answer 1

Gérard Oomens 132.2K Volunteer Moderator

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Pearson VUE Support

Dhanshree Dhamne 20 Reputation points

2026-06-13T01:26:19.1566667+00:00

Thank you for the contact support link but they are asking for ccid and some more details but when i went through my gamil, I have not got any mails regarding an exam registration also in microsoft learn profile I do not have any records, when i asked one Onvue support guy to check the records by my email id he said that is not valid email address and account does not exist in their syatem. What can be done in this case, please suggest Something