I have an active apple.itunes copilot pro which expires 28 June 2026. However, MS Copilot shows this subscription expired October 2025.

Patricia C 0 Reputation points
2026-06-11T17:44:03.69+00:00

I have an active Copilot Pro subscription through Apple/Itunes. My Microsoft account shows an expired Copilot Pro subcription from October 2025. Apple cannot fix Microsoft's entitlement system. I need a Copilot Pro entitlement reset on my Microsoft account.

Microsoft Copilot | Other
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  1. AI answer

    2026-06-11T17:44:24.42+00:00

    The Copilot Pro entitlement for a subscription purchased through Apple/iTunes can’t be reset directly in the Microsoft account portal. For Apple App Store purchases, subscription status, cancellation, and refunds are handled by Apple, and Microsoft support must adjust any entitlement issues on the Microsoft side.

    To resolve the mismatch between the active Apple/iTunes Copilot Pro subscription (expiring June 2026) and the expired Copilot Pro entry in the Microsoft account (October 2025), the required action is to contact Microsoft Support so they can correct the entitlement on the backend. Apple cannot change Microsoft’s entitlement records.

    Use these steps:

    1. Confirm the subscription in Apple:
      • In iOS/iPadOS/macOS, open the Apple subscriptions page and verify the Copilot Pro subscription is active and shows the June 2026 expiry.
      • Take a screenshot or note the subscription details; Microsoft Support may ask for proof.
    2. Contact Microsoft Support for Copilot Pro billing/entitlement:
      • Go to the Microsoft support contact page for billing and subscriptions (for example, via the general contact flow described in the references below) and sign in with the Microsoft account that shows the expired Copilot Pro.
      • Request billing/entitlement support and clearly state:
        • Copilot Pro is billed via Apple/iTunes and is active until June 2026.
        • The Microsoft account dashboard shows a different, expired Copilot Pro subscription (October 2025).
        • A reset or correction of the Copilot Pro entitlement is needed so the Apple subscription is recognized.
    3. If support agents indicate the subscription is third‑party:
      • Reference that Microsoft’s own documentation states that for Copilot Pro purchased via Apple App Store, cancellation and refunds are handled by Apple, but entitlement issues on the Microsoft side must be handled by Microsoft Support.
      • Ask for escalation if the front‑line agent cannot adjust the entitlement.

    If any additional Copilot Pro subscription appears under “Services & subscriptions” in the Microsoft account (for example, a Microsoft‑billed one that is expired), ensure that recurring billing is turned off or that subscription is canceled so it does not interfere with the active Apple‑billed subscription.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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