I Can't open power point or excel on my iMac

Bernard Holland 0 Reputation points
2026-06-11T15:53:18.0066667+00:00

I purchased home 2024 for my iMac. I can open word but power point and excel will not open. When I try to log in the log in screen just resets to login.

Microsoft 365 and Office | PowerPoint | For home | MacOS
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  1. Deleted

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  2. SD - IA 179.3K Reputation points Independent Advisor
    2026-06-11T16:28:52.3633333+00:00

    Hi,

    Completely quit the Office application.Hold down the Shift key on your keyboard.

    While holding Shift, open the Office app (such as Microsoft Word, Microsoft Excel, or Microsoft PowerPoint).

    Continue holding Shift until the application finishes launching.Do the applications open?

    I’m eager to hear back and work together to find a solution.

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  4. AI answer

    2026-06-11T15:53:38.8366667+00:00

    Perform these steps on the iMac to resolve PowerPoint and Excel not opening while Word works:

    1. Quit all Office apps.
    2. Remove the existing Office apps:
      • Open Finder → Applications.
      • Select Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook (Command+click to multi-select).
      • Ctrl+click and choose “Move to Trash.”
    3. Remove Office data containers:
      • In Finder, select Go → Go to Folder and enter ~/Library/Containers/.
      • Move to Trash any folders starting with:
        • com.microsoft.Word
        • com.microsoft.Excel
        • com.microsoft.Powerpoint
        • com.microsoft.Outlook
        • com.microsoft.OneNote (if present)
      • Go back to ~/Library and open Group Containers.
      • Move to Trash (if present):
        • UBF8T346G9.ms
        • UBF8T346G9.Office
    4. Reinstall Office for Mac for the Home 2024/Office 2019/2021/2024 license:
      • Download the appropriate Office for Mac installer package from the official Microsoft links in the documentation (for example, Office 2024 for Mac Installer, Office 2021 for Mac Installer, or Office 2019 for Mac Installer, depending on the purchased product).
      • Open the downloaded package and complete installation.
    5. After installation, start Word, then Excel and PowerPoint, and sign in with the same account used to purchase Home 2024 so they can activate.

    If Excel or PowerPoint still will not open or keep asking to sign in, ensure the Microsoft Office Licensing helper is enabled in macOS Settings → General → Login Items & Extensions (Microsoft Office Licensing) and then restart the Mac.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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