PC health check error

hailey greiner 0 Reputation points
2026-06-11T15:28:47.7966667+00:00

I am trying to download Windows 11 but it says I need to run PC health check. I try but it says I need Windows 10 which I have and everything is updated so im not sure why.

Windows for home | Windows 11 | PC Health Checker
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  1. David-M 126.5K Reputation points Independent Advisor
    2026-06-11T16:06:00.1166667+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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  2. AI answer

    2026-06-11T15:28:59.78+00:00

    PC Health Check is required to verify that the current Windows 10 device meets the minimum hardware requirements for Windows 11. If PC Health Check reports that Windows 10 is required even though Windows 10 is already installed and updated, install or open the correct app version directly from Microsoft and run the eligibility check from there.

    Use these steps:

    1. Confirm Windows 10 is supported
      • Make sure the device is running a currently supported version of Windows 10. If not, first update Windows 10 via Start > Settings > Update & Security > Windows Update > Check for updates.
      • Supported versions are listed under a currently supported version of Windows 10.
    2. Install or reinstall PC Health Check correctly
      • If PC Health Check is not installed or appears to be the wrong version, download it only from Microsoft using this link: https://aka.ms/GetPCHealthCheckApp and follow the prompts to install.
      • If it is already installed but behaving incorrectly, uninstall it via Settings > Apps > Apps & Features > Windows PC Health Check > Uninstall, then reinstall using the same link.
    3. Run the Windows 11 eligibility check
      • Open PC Health Check from Start (search for PC Health Check).
      • Select Check now under the Windows 11 section. The app will show whether the device meets the Windows 11 minimum system requirements and, if not, which requirement is failing.
    4. Try Windows Update as an alternative path
      • If PC Health Check confirms eligibility, also check for the upgrade via Start > Settings > Update & Security > Windows Update > Check for updates. Eligible Windows 10 devices may be offered the Windows 11 upgrade directly there.

    If the device is not eligible according to PC Health Check, follow the guidance in the app or consider staying on Windows 10 until October 14, 2025, or moving to a new Windows 11 device.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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