Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
Locked out of my portal.azure.com account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 7.000000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Simple User
1
Reputation point
Hi,
I have been using portal.azure.com for years. And I noticed I am locked out of my account and I can't do anything about it.
My account logs with ******@hotmail.com to portal.azure, when I login I have the option to type my password or my secondary email attached to the account.
After log-in, I am prompt to 2FA even thought I have it disabled:
Two-step verification
OFF
It is asking me to send a text to my phone number that was added, and after clicking it I get this error:
Sorry, we're having trouble verifying your account. Please try again. [View details]
Text +XX XXXXXXXXX92
I don't know why it is asking me to send a text to my phone number as 2FA is NOT configured for the account.
Secondly, I tried adding my phone, the one that ends with 92 to my account as 2FA and it gave error message saying to try email as 2fa because my country code was not supported (argentina).
I cannot login to my portal nor reset it. personal account so there is no admin to control it.
Microsoft Security | Microsoft Entra | Other
-
Simple User 1 Reputation point
2026-06-11T01:18:20.61+00:00 - I checked and I have no emails on lock or suspension.
- doesn't matter, i never received any code, the flow is broken.
- I can't select alternative method
- there is no option for this
- i cant change method can a real person help me?
Sign in to comment
Sign in to answer