refund for gift card

Rodger Shuttleworth 0 Reputation points
2026-06-10T18:13:49.99+00:00

I bought a v box gift card two days ago and when I tried to scratch the back of the card the numbers came off and now I cant use the cars and this is a 250 dollar gift card. it was a defective card and I would like a refund ASAP. I have the card and the receipt. When I tried to take to back to the store Sheetz in Corganville, Maryland they told me there is nothing they can do and to contact Microsoft and all I have been talking to for two days are bot I need some help because i am out 250 dollars because of your defective card. Either I get a response or my next step is to contact a lawyer to resolve. I corporation like yours may be able to loss 250 dollars but I cant

Windows for home | Other | Gaming
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-06-10T18:14:03.3+00:00

    For a damaged, non-redeemed gift card, the refund or replacement must be handled by the retailer that sold the card, not by Microsoft.

    From the Microsoft gift card terms and conditions:

    • Gift cards purchased from a third party that is not Microsoft are subject to that third party’s return policies.
    • Microsoft is not responsible if a gift card is lost, stolen, misplaced, or used without permission.

    Because the card was bought at Sheetz (a third-party retailer) and has not been redeemed, the only available path in the provided information is:

    1. Work with the store where the card was purchased (Sheetz) using the original card and receipt, under their own policies for defective or unreadable cards.
    2. If the store refuses, escalate within that retailer’s customer service chain (store manager, then corporate support), since Microsoft’s terms state that third-party seller policies apply and Microsoft does not refund or replace those cards.

    The context does not provide any process for Microsoft to directly refund or replace a third‑party–sold, unreadable gift card.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.