Partner Center identity verification rejected, Fix Now button unresponsive, and Verification Summary shows Program Not Found

Our Microsoft AI Cloud Partner Program and Cloud Solution Provider Indirect Reseller profiles are currently suspended after identity verification was rejected.

The current issue is as follows:

• Identity verification status shows Rejected.
• The “Fix now” option is visible, but the blue button is unresponsive and does not generate a new verification session.
• The previous Verifiable Credentials link says, “This link has been used already.”
• The Verification Summary page shows: “Program Not Found – No current profile found for this program.”
• We have tested the process in normal browsing, Incognito/InPrivate mode, and different browsers.
• Multiple Partner Center support requests were closed without reopening the verification profile or issuing a fresh verification link.
• Microsoft Vetting Operations stated that the organization does not currently meet the verification requirements, but the specific failed requirement and remediation steps were not provided.

We need guidance on the correct escalation path to:

1. Reopen or recreate the closed verification profile.
2. Reset the consumed identity-verification challenge.
3. Enable a fresh Verifiable Credentials verification session.
4. Confirm the exact verification requirement that failed and the documents or corrections required.

Has anyone experienced this exact situation, and is there an official escalation route to the Partner Center Vetting Operations or Account Verification backend team?

For privacy, Partner IDs, case numbers, email addresses, and personal details have been omitted from this public post.Our Microsoft AI Cloud Partner Program and Cloud Solution Provider Indirect Reseller profiles are currently suspended after identity verification was rejected.

The current issue is as follows:

• Identity verification status shows Rejected.
• The “Fix now” option is visible, but the blue button is unresponsive and does not generate a new verification session.
• The previous Verifiable Credentials link says, “This link has been used already.”
• The Verification Summary page shows: “Program Not Found – No current profile found for this program.”
• We have tested the process in normal browsing, Incognito/InPrivate mode, and different browsers.
• Multiple Partner Center support requests were closed without reopening the verification profile or issuing a fresh verification link.
• Microsoft Vetting Operations stated that the organization does not currently meet the verification requirements, but the specific failed requirement and remediation steps were not provided.

We need guidance on the correct escalation path to:

1. Reopen or recreate the closed verification profile.
2. Reset the consumed identity-verification challenge.
3. Enable a fresh Verifiable Credentials verification session.
4. Confirm the exact verification requirement that failed and the documents or corrections required.

Has anyone experienced this exact situation, and is there an official escalation route to the Partner Center Vetting Operations or Account Verification backend team?

For privacy, Partner IDs, case numbers, email addresses, and personal details have been omitted from this public post.