Cannot add custom questions to bookings

Question

Cannot add custom questions to bookings

Nick Stanek 0

Does anyone know how to add custom questions to bookings? All of the help articles are outdated and completely unhelpful.

Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator

2026-06-11T17:22:56.4433333+00:00

Hi Nick Stanek,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you are still encountering any issues or have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Additionally, ensuring that everything is functioning as expected and that your experience remains smooth is a top priority.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

1 answer

Your answer

Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator

2026-06-11T17:22:56.4433333+00:00

Hi Nick Stanek,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you are still encountering any issues or have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Additionally, ensuring that everything is functioning as expected and that your experience remains smooth is a top priority.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Answer 1

Hi Nick Stanek,

I'd love to provide you a step-by-step guidance on how to create a custom question on Bookings.

Please follow the steps below:

Sign in to Microsoft 365 and go to Bookings.
Choose your calendar.
Go to Services and either edit an existing service or Add a service.

User's image

Choose the Custom fields section.
Choose Add a custom field

User's image

Write your question, and then select Save.
Select the question to enable it. A highlighted box appears around it and the question is enabled.
To make the question required, select the Required toggle. Your customer won't be able to complete the booking until they've answered the required questions.
Select Save changes. If it wasn’t saved, it will not appear on your published page.

I hope this provides enough clarity and keeps you informed about your current situation. However, if your interface looks different from mine and you're unable to find these configurations, please share a screenshot so I can better understand and assist you further.

In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

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John Adams 20 Reputation points

2026-09-18T13:52:01.83+00:00

These directions are inaccurate- the platform no longer looks like this, nor has these menus- hence why OP said THE HELP ARTICLES ARE OUT OF DATE AND NOT HELPFUL. 🙄