time out err trying to connect to danskebank.dk

Peter Hinstrup 0 Reputation points
2026-06-10T14:39:51.8333333+00:00

Using any browser on my Windows 10 pc I get a time out error trying to connect to danskebank.dk. All other sites work fine. I can connect to danskebank.dk via ipad on same wifi and also when using another pc.

Windows for home | Windows 10 | Internet and connectivity
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  1. Lychee-Ng 27,955 Reputation points Microsoft External Staff Moderator
    2026-06-11T10:28:19.4633333+00:00

    Hi Peter Hinstrup,

    Thanks for the clear description, with all your tries on different browsers and devices. That tells us this is not caused by the website, but very likely a PC-side DNS or network configuration issue. Try the following:

    1 - Flush DNS cache and reset network stack

    • Open Command Prompt as Administrator
    • Run the following commands one by one:
      • ipconfig /flushdns
      • ipconfig /release
      • ipconfig /renew
      • netsh winsock reset
      • netsh int ip reset
    • Restart your PC > try access the website again.

    2 - Change DNS server

    • Go to Settings > Network & Internet > Change adapter options
    • Right‑click your connection > Properties
    • Select Internet Protocol Version 4 (IPv4) > Set DNS to:
      • Preferred: 8.8.8.8 (Google DNS)
      • Alternate: 1.1.1.1 (Cloudflare DNS)

    3 - Check HOSTS file

    • Open File Explorer > go to C:\Windows\System32 > drivers > etc
    • Open hosts > Look for any line containing danskebank.dk
    • If found > remove and save.

    4 - Do a DNS check

    • Open your browser (e.g. Edge, you can change to chrome, brave, ... depends on your browser)
    • Type edge://net-internals/#dns in the address bar > enter danskebank.dk > Lookup
    • If it returns error > click Clear host cache and try looking up site again.

    If you are not sure, let me know what the DNS look up said. Also if you want, share me the results from ping or tracert commands suggested in the AI answer. Screenshots are appreciated!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. AI answer

    2026-06-10T14:40:16.7433333+00:00

    The issue is specific to one site and one Windows 10 PC, while other devices on the same Wi‑Fi can reach the site. This points to a problem on that PC (network stack, browser, security software, or name resolution), not the site or router.

    Try these steps on the affected Windows 10 PC:

    1. Test basic connectivity and name resolution
      • Open Command Prompt and run:
        • ping danskebank.dk
        • tracert danskebank.dk
      • If ping or tracert can’t resolve the name or can’t reach the IP, there’s a DNS or TCP/IP issue on that PC.
    2. Check for security software or filtering
      • Temporarily disable any third‑party antivirus, firewall, or web‑filtering software (for example, security suites that inspect HTTPS traffic) and test the site again.
      • If the site works with the security software disabled, adjust that product’s web protection settings or add an exception for the site.
    3. Reset browser and network settings
      • Test in multiple browsers (Edge, Chrome, Firefox). If all fail, it’s likely below the browser layer.
      • In each browser, clear cache and cookies and disable all extensions, then test again.
      • Reset Windows network stack:
        1. Open Command Prompt as administrator.
        2. Run, one by one:
          • netsh winsock reset
          • netsh int ip reset
        3. Restart the PC and test the site.
    4. Check for connection timeouts and adjust TCP/IP behavior
      • If the error is specifically a timeout (site never loads, then times out), the PC might be dropping or giving up on TCP segments too quickly.
      • On slow or problematic links, increasing the TCP retransmission limit can reduce timeouts:
        1. Open Registry Editor and go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
        2. Create or edit a DWORD value named TcpMaxDataRetransmissions.
        3. Set it to 10 (Decimal) instead of the default 5.
        4. Restart the PC and test again.
      • This change increases how many times TCP retransmits data before giving up, which can help if the connection to that specific site is slow or lossy.
    5. Compare with another account or profile
      • Create a new local user account on the same PC, sign in, and test the site.
      • If it works under a new account, the problem is likely user‑profile specific (browser profile, per‑user proxy, or per‑user security software settings).
    6. Check for proxies or VPNs
      • In Windows Settings → Network & Internet → Proxy, ensure no unwanted proxy is configured.
      • If a VPN client is installed, disconnect or disable it and test again.

    If the site still times out only on this PC after these steps, capture the exact error message and any differences between browsers, then work with the network administrator or ISP to check for routing or filtering specific to that PC’s IP or MAC address.

    References:

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