I am not able to schedule for exam

The behavior where Submit does nothing or shows an “unexpected error” when transferring to Pearson VUE is typically caused by a Pearson VUE account issue, often a block placed after one or more failed payment attempts.

To resolve this:

1. Verify whether the issue is on the Pearson VUE side:
   • Try again and watch the browser’s address bar; similar cases show an internal code like ERROR_VUE_WIDE_BLOCK in the URL when the page fails.
   • If the page still does nothing or shows an unexpected error, proceed to contact support.
2. Contact Pearson VUE support to check for and remove any account block:
   • Use the Pearson VUE contact options linked from the Microsoft Certification support pages (for example, via https://aka.ms/CertificationSupport or the Pearson VUE links on the exam scheduling/offer pages).
   • Explain that the Microsoft exam scheduling page will not proceed after Submit and that other users with the same symptom had their Pearson VUE account unlocked to fix it.
3. After Pearson VUE confirms the account is unlocked, return to the Microsoft Learn exam page and try scheduling again from the “Schedule with Pearson VUE” button.

If the problem persists even after Pearson VUE confirms no block, raise it through Microsoft Certification Support so they can check the Learn profile and handoff to Pearson VUE.

References:

• Register and schedule an exam
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
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