In dev.azure, user's access level is automatically changing to stakeholder from Basic. Duplicate identity causing 500 login error and infinite license loop in Azure DevOps

Question

In dev.azure, user's access level is automatically changing to stakeholder from Basic. Duplicate identity causing 500 login error and infinite license loop in Azure DevOps

Nirbhay Giri 40

Organization: ACPLApps (dev.azure.com/ACPLApps)

Affected users:

Problem:

Audit logs show "Duplicate identity found" every 30 seconds.

Azure DevOps Service automatically removes Basic license and

assigns Stakeholder in a loop. Users cannot login - 500 error.

Already done:

Permanently deleted old identities from Microsoft Entra
Removed and re-added users multiple times
Ghost identity still persists in Azure DevOps backend

Need backend identity/descriptor cleanup for these users.

Nirbhay Giri 40 Reputation points

2026-06-11T09:03:28.13+00:00

@Siddhesh Desai shared details
Nirbhay Giri 40 Reputation points

2026-06-12T08:01:45.6+00:00

@Siddhesh Desai any update
Nirbhay Giri 40 Reputation points

2026-06-15T06:46:30.2633333+00:00

@Siddhesh Desai any progress
Siddhesh Desai 8,210 Reputation points Microsoft External Staff Moderator

2026-06-16T07:39:24.8+00:00

Hi @Nirbhay Giri

Apologies for the late response, I have escalated your ticket to the dedicated Devops team. Can you send me your email id? To send an email or teams message to you?
Nirbhay Giri 40 Reputation points

2026-06-16T10:26:24.5266667+00:00

Hi @Siddhesh Desai ,
I sent you my email address on private chat.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Siddhesh Desai 8,210 Reputation points Microsoft External Staff Moderator

2026-06-17T06:22:57.4+00:00

Hi @Nirbhay Giri

I have emailed you from the ticket I have raised internally for the backend team, Allow me sometime to get a response from the backend team for your issue. I'll keep you updated here and on email. And will try my best to resolve it.

Answer accepted by question author

0 additional answers

Your answer

Nirbhay Giri 40 Reputation points

2026-06-11T09:03:28.13+00:00

@Siddhesh Desai shared details
Nirbhay Giri 40 Reputation points

2026-06-12T08:01:45.6+00:00

@Siddhesh Desai any update
Nirbhay Giri 40 Reputation points

2026-06-15T06:46:30.2633333+00:00

@Siddhesh Desai any progress
Siddhesh Desai 8,210 Reputation points Microsoft External Staff Moderator

2026-06-16T07:39:24.8+00:00

Hi @Nirbhay Giri

Apologies for the late response, I have escalated your ticket to the dedicated Devops team. Can you send me your email id? To send an email or teams message to you?
Nirbhay Giri 40 Reputation points

2026-06-16T10:26:24.5266667+00:00

Hi @Siddhesh Desai ,
I sent you my email address on private chat.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Siddhesh Desai 8,210 Reputation points Microsoft External Staff Moderator

2026-06-17T06:22:57.4+00:00

Hi @Nirbhay Giri

I have emailed you from the ticket I have raised internally for the backend team, Allow me sometime to get a response from the backend team for your issue. I'll keep you updated here and on email. And will try my best to resolve it.

Answer 1

Siddhesh Desai 8,210 Microsoft External Staff Moderator

Hi @Nirbhay Giri

Thank you for reaching out to Microsoft Q&A.

As per the discussion on Teams chat the backend team helped resolve the issue.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Nirbhay Giri 40 Reputation points

2026-06-29T09:58:49.3733333+00:00

Thanks @Siddhesh Desai