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Microsoft Learn modules and learning paths don't issue completion certificates. Instead, completion is shown as badges and trophies in the profile Achievements section.
If the modules "Get started with Microsoft 365 Copilot Chat" or "Unlock productivity and unleash creativity with AI powered chat" appear as not completed, ensure that every unit in the module (Introduction, all content units, Knowledge check, and Summary) shows as done. A module only appears as completed when all its units are marked finished.
If all units are completed and the module still doesn't show as finished, use the Microsoft Credentials/Learn support channel described in the certification support answers (for example, via the credentials support link) so the support team can check the Learn profile and correct any progress issues.
References:
- Get started with Microsoft 365 Copilot Chat
- Unlock productivity and unleash creativity with AI powered chat
- The treasure hunt for AI skills
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