Random computer crash when idle, what could the cause be?

Question

Random computer crash when idle, what could the cause be?

LateNightCoffey 40

Hello,

I have recently been having countinous crashes especially when idle, first few times there was no minidumps but I finally got one today after having two consecutive crashes. I was hoping someone could tell me exactly what the issue is so i can fix it and hopefully stop crashing! Thank you!

MINIDUMP

https://drive.google.com/file/d/1NWO9jy9KCFzI_088PZnYPsXs4eLTVyU8/view?usp=sharing

MUSTAFA SALAH 1,885 Reputation points

2026-06-09T00:57:10.87+00:00

I suspect hardware failure.

First, i need you to run a memtest on your RAM (then, if you have 2 or 4, try using just 1 or 2 to isolate the issue).

Answer accepted by question author

Lester Bernard Reyes 85,500 Independent Advisor

Hi, to remove an incompatible driver, kindly follow the steps below:

Press the Windows key + X, then click Terminal (Admin) or Windows PowerShell (Admin)

Copy, paste, and enter the command:

dism /online /get-drivers /format:table

Look for ViGEmBus.sys or a driver related to that, then uninstall using the command below:

pnputil /delete-driver oem5.inf /uninstall /force

Note: This is just an example command wherein the incompatible published name driver is “oem5.inf”, replace it depending on your incompatible driver.

LateNightCoffey 40 Reputation points

2026-06-09T02:19:10.83+00:00

Thank you i will try this and hopefully not crash anymore, ill let you know!

5 additional answers

Your answer

MUSTAFA SALAH 1,885 Reputation points

2026-06-09T00:57:10.87+00:00

I suspect hardware failure.

First, i need you to run a memtest on your RAM (then, if you have 2 or 4, try using just 1 or 2 to isolate the issue).
LateNightCoffey 40 Reputation points

2026-06-09T02:19:10.83+00:00

Thank you i will try this and hopefully not crash anymore, ill let you know!

Answer 1

Lester Bernard Reyes 85,500 Independent Advisor

You are always welcome, and I'm glad it is now all good.

0 comments

Answer 2

Lester Bernard Reyes 85,500 Independent Advisor

Sure, thanks, and I hope it will all be good.

LateNightCoffey 40 Reputation points

2026-06-13T21:34:56.2133333+00:00

No crashes within the time this was posted. I think it solved the issue! Thank you!

Answer 3

MUSTAFA SALAH 1,885

Dear LateNightCoffey,

After investigation,

I need you to check the below drivers In order

CorsairLLAccess64.sys --> Corsair iCUE "Hardware monitoring, RGB control, fan and sensor access"
AsIO3.sys --> ASUS Armoury Crate / AI Suite "Motherboard sensors, fan control, voltage monitoring"
MsIo64.sys --> MSI monitoring/control driver
vgk.sys --> Riot Games Vanguard "Kernel anti-cheat for VALORANT and Riot games"
ViGEmBus.sys --> ViGEm Bus Driver "Virtual game controller emulation (DS4Windows, DualSense tools)" What yo can do?

Simply try to remove/uninstall software/ driver of each and check your system until you found the faulty driver

PRO TIP: Check the most recent updated one.

Additionally, a good old command can give you something run this: perfom /rel

I hope the issue got fixed. I am waiting you to come back and tell me what you did.

Best,

Mustafa.

LateNightCoffey 40 Reputation points

2026-06-09T01:42:40.45+00:00

Hi! I think it may be ViGEmBus.sys affecting me! That's the recent thing I've installed when this starting happening, the only issue is, It's in my windows system32 / drivers folder and it wont let me delete it, how can i gain permission to do so? Thank you!
MUSTAFA SALAH 1,885 Reputation points

2026-06-09T03:00:49.9466667+00:00

Do not manually delete ViGEmBus.sys

Easy way: is to just Uninstall the app "ViGEmBus / Nefarius Virtual Gamepad Emulation Bus" from Windows settings.

or

From Device Manager:

View --> Show hidden devices --> Expand System devices --> (Nefarius Virtual Gamepad Emulation Bus / Virtual Gamepad Emulation Bus) --> Right-click --> Uninstall device --> Check Mark to Delete.

Otherwise, you can use the commands shared above by Lester.

Best,
MUSTAFA SALAH 1,885 Reputation points

2026-06-09T05:05:32.8433333+00:00

Any updates @LateNightCoffey ?

Answer 4

Hi, I'm Bernard. I'm happy to help!

As per checking and analyzing the DMP file, there is an error Ntfs.sys. This error occurs when there is an issue with the file system, or there is a hardware-related problem which is on your hard drive. To sort out the issue, kindly follow the steps below:

Open Terminal (Admin) or Windows PowerShell(Admin) (Press Windows key + X then click Terminal(Admin))

Copy, paste, and enter the command below:

chkdsk c: /f

Follow the prompt and restart the PC if needed.

Method 2. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

In the search box on the taskbar, type msconfig and select System Configuration from the results.
On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
On the Startup tab of System Configuration, select Open Task Manager.
Under Startup in Task Manager, for each startup item, select the item and then select Disable.
Close Task Manager.
On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.