My installed CoPilot quit working

Hi Meredith Skeeters, 

I understand how confusing this can be, especially if Copilot was working well before and now it looks like you need to pay just to get it back. 

First, just to clarify: the regular Microsoft Copilot app can be installed again from the Microsoft Store, and Microsoft Copilot can also be used from a web browser at Copilot.com. A paid subscription such as Copilot Pro or Microsoft 365 Copilot is only for extra features or deeper Microsoft 365 integration, so you should not normally need to pay just to reinstall the basic Copilot app on Windows 11.  

Please note that this is a user-to-user support forum. Moderators and community contributors do not have access to your account, billing status, or Microsoft Store purchase details, to better understand the issue, could you please confirm a few details? 

• When you see the message asking you to pay, where does it appear: Microsoft Store, the Copilot app, Microsoft 365, or a web page? 
• Are you signing in with a personal Microsoft account, or a work/school account? 
• In Microsoft Store, does the app show as Microsoft Copilot, and does it show Get/Install or a price? 
• Can you use Copilot from Copilot.com in Microsoft Edge with the same account? 
• When you mention the “teen version,” do you mean the age rating shown in Microsoft Store, or did you install a different Copilot-related app? 

In the meantime, please try these steps: 

• Open Microsoft Store on your Windows 11 PC. 
• Search for Microsoft Copilot. 
• Select Get or Install to reinstall the app. 
• After installation, open Copilot from the Start menu and sign in with your personal Microsoft account. 
• If the Store version still asks for payment, try opening Copilot in Microsoft Edge from Copilot.com and sign in with the same account. 
• If the app opens but does not work correctly, go to Settings > Apps > Installed apps > Copilot > Advanced options, then try Repair first. If that does not help, try Reset. 
• Also open Microsoft Store > Library > Get updates, then install any available app updates and restart the PC. 

About genealogy results, Copilot can help with research ideas, summaries, and search guidance, but family history information should still be checked against reliable records such as census documents, birth/death records, archive records, or family documents. If the answers seem wrong, it may help to give Copilot more specific details and ask it to cite or explain the source of the information. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.