Custom Domain Names in Microsoft Entra ID not verifying

Question

Custom Domain Names in Microsoft Entra ID not verifying

Heronic Technologies 0

I've followed the steps, waited several days for the DNS record to propagate, and it still doesn't verify. Using tools such as dig I can verify that the correct TXT record exists. What can I do to fix this?

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-06-08T15:51:12.7866667+00:00

Hello Heronic Technologies,

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

https://learn.microsoft.com/en-us/entra/fundamentals/add-custom-domain?context=azure%2Factive-directory%2Fusers-groups-roles%2Fcontext%2Fugr-context#common-verification-issues

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://www.whatismytenantid.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option we need contact the Data Protection team to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-06-08T15:51:12.7866667+00:00

Hello Heronic Technologies,

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

https://learn.microsoft.com/en-us/entra/fundamentals/add-custom-domain?context=azure%2Factive-directory%2Fusers-groups-roles%2Fcontext%2Fugr-context#common-verification-issues

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://www.whatismytenantid.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option we need contact the Data Protection team to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.