Confirm Microsoft has invoiced a customer

For solutions procured through Microsoft Marketplace under a CSP/Microsoft Partner Agreement, invoicing and payment status are visible to the billing admin in Partner Center, not directly in Marketplace.

To confirm whether Microsoft has invoiced and billed the customer for the Marketplace solution:

1. Sign in to Partner Center and go to the Billing workspace.
2. Open Billing overview (NCE).
3. Select the appropriate year in the upper-right corner.
4. Select the relevant invoice number.
5. Download the associated reconciliation file from the side panel.
6. Review the invoice and reconciliation file for the specific Marketplace SaaS subscription or product (identified by product name and publisher). This shows when the charge was invoiced and the billed amount.

These invoices and reconciliation files include Microsoft Marketplace products and show the detailed charges for SaaS subscriptions and other Marketplace items. Payment receipt from the customer is based on the invoice’s payment terms (for CSP, typically within 60 days), and the partner’s own receivables processes determine when the end customer has actually paid the partner.

References:

• Microsoft Marketplace offers billing
• Overview of Microsoft Marketplace and enterprise procurement
• Overview of billing and invoicing for Microsoft Marketplace customers
• Frequently asked questions about billing and cost management
• Microsoft Customer Agreement FAQ - Azure