How can I detach a payment method from a blocked Azure tenant (AADSTS5000225)

dan 20 Reputation points
2026-06-08T12:00:11.2633333+00:00

I have a payment method linked to an Azure subscription under a tenant that is now blocked due to inactivity (error AADSTS5000225). Because the tenant is inaccessible, I cannot sign in to the Azure portal to remove or update the payment method.

Is there a supported way to detach a payment method from a blocked or inactive tenant so it can be used with a new tenant?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2026-06-08T12:17:42.0666667+00:00

Hello dan,

As an alternative, you can create new Azure Account using same email address. Follow below steps:

  1. Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).
  2. Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account. Click on Try Azure for free button.
  3. During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

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