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PL-300 exam
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Charan Rao Thoodi
0
Reputation points
My PL-300 exam has Ended incompletly
I also cannot access the support ticket portal at aka.ms/credentialssupport — it redirects to Engage Center with "No Access."
I have a written incident report ready to submit. Who should I contact to resolve this and file a formal appeal?
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Julian Sharp 43,026 Reputation points2026-06-07T21:37:46.9866667+00:00 -
Julian Sharp 43,026 Reputation points
2026-06-07T21:38:28.46+00:00 Try https://aka.ms/credentials-support. If you do not see Microsoft Credentials selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentials-support again. If you see the message "You are currently logged in as a guested personal account, which may result in access issues on Engage Center." then click on "Sign in to Microsoft's tenant for Personal Users", select "Login to Engage Center", and then use the direct link https://aka.ms/credentials-support again. If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb
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AI answer
2026-06-07T20:24:51.66+00:00 Contact paths for this scenario are:
- For the terminated online-proctored exam and missing record/score:
- Use Pearson OnVUE Support live chat during or immediately after an issue when possible, as described in the online exam guidance.
- Since the session has already ended, contact Pearson VUE directly for exam-delivery issues and appointment problems so they can locate the session and advise next steps: use the Pearson VUE Support options listed under exam delivery and scheduling support.
- For Microsoft certification record/transcript issues and to file a formal appeal or incident with Microsoft:
- Use Microsoft Credentials Support for all other Microsoft Certification issues, including missing exams/certifications and escalations. Follow the “Microsoft Certifications and Microsoft Certification Exams” support path and submit a ticket describing the terminated exam, the missing record, and that the standard portal currently shows “No Access.”
- If the exam never appears on the Learn profile or transcript after Pearson confirms their side, use the “Missing Exams or Certifications” guidance and then contact Microsoft Credentials Support for additional assistance.
Key contacts from the documentation:
- For technical issues with exam delivery and appointment/scheduling issues: Pearson VUE Support.
- For all other Microsoft Certification issues (including appeals, missing records, and access problems with the credentials portal): Microsoft Credentials Support.
References:
- About online exams with Pearson VUE
- An Important Update on Microsoft Training and Certification
- Frequently asked questions (FAQs) about online proctored exams
- Credentials support
- Missing Exams or Certifications
- Exam schedule error - Microsoft Q&A
- I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
- Certification test cancellation mid way without proper information or warning - Microsoft Q&A
- Missing certification while exam passed - Microsoft Q&A
- Getting this error while registering for a Microsoft certification. - Microsoft Q&A
AI-generated content may be incorrect. Read our transparency notes for more information. - For the terminated online-proctored exam and missing record/score: