my Minecraft purchase keeps getting refunded without my request

The issue cannot be fixed from within the forum or by Minecraft staff via order numbers; access must be restored through Microsoft account and Microsoft Store billing tools.

Use these steps to investigate and stabilize the purchases:

1. Check what was actually bought and refunded
   1. Go to the Microsoft Store order history page at account.microsoft.com/billing.
   2. Select Payment & billing > Order history and refine by the date range when Minecraft was purchased.
   3. Look for entries with the listed order numbers and check their status:
      • Completed/Redeemed means the purchase went through.
      • In progress means it has not fully posted yet.
      • If the status shows a refund, that explains why access is removed.
   4. If needed, open Order details and use Print to save or print the invoice for reference.
2. Investigate unexpected charges or refunds
   1. Go to the Manage your payments page of the Microsoft account dashboard and use the Investigate option for any Minecraft-related charge that looks wrong. This helps identify whether:
      • A subscription or recurring billing is involved.
      • Someone else on the device or in the family is triggering purchases or refunds.
   2. Follow the troubleshooter provided there to see why charges and refunds are happening.
3. Request or verify refunds only when needed
   • If any of the Minecraft purchases were accidental or unauthorized, use the Microsoft Store refund process for apps and games:
     1. For Xbox/Microsoft Store games, go to Request a refund for digital games and sign in.
     2. Select the Minecraft order, choose Request a refund, provide the reason, and submit.
     3. Refunds can take up to 72 hours to process; status can be checked on the Refund status tab or in Xbox order history.
4. If orders cannot be canceled but keep failing
   • If the Cancel item option is missing for a Minecraft order, it may already have been billed or shipped (for digital goods, billed). In that case:
     • Use the refund process for digital games as above.
     • If the order is a digital good and still problematic, contact Microsoft Store Support as directed in the cancellation article.
5. If there are repeated purchase problems
   • Follow the Microsoft Store buying-issues troubleshooter:
     1. Confirm the payment method is valid and up to date on the Payment options page.
     2. Ensure there are no overdue subscriptions on the Services page.
     3. Make sure the Microsoft account is not temporarily suspended.
     4. Check that antivirus or browser settings are not blocking payment confirmation windows.

If Minecraft access is still missing after confirming a successful, non-refunded purchase in order history, contact Microsoft Store Support with the order details so they can review the billing and entitlement on the Microsoft account.

References:

• View your Microsoft Store order history
• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store
• Troubleshoot buying issues with Microsoft Store