Reembolso de produto não entregue/funcionando

Support agents must handle this type of case directly because it involves account- and order-specific investigation and a manual refund decision.

To move forward with a manual review of order nº 6667802145 and a possible refund of the Microsoft account balance used (from Microsoft Rewards), follow these steps:

1. Check the order and refund status
   • Go to the Xbox order history page and sign in with the same Microsoft account used for the purchase.
   • Confirm that the Robux order appears as Concluído (Completed) and that no refund has been issued yet.
   • If a refund has already been processed, the status will show this; in that case, wait a few days for the credit to appear with the payment provider or in the Microsoft account balance, depending on how it was paid.
2. Request support for a manual review / refund
   • Because the automatic refund request was denied and the product was not delivered, contact Microsoft Support so an agent can:
     • Verify the transaction details and delivery status of the Robux.
     • Escalate the case if necessary.
     • Process an exception/manual refund to the Microsoft account balance if policy allows.
   • Use the official support entry points from Microsoft:
     • For Xbox digital purchases (Robux via Xbox): use the Request an Xbox refund webform described under Xbox orders or pre-orders. If the self-service form denies the request again, proceed to direct support.
     • If the Cancel item option is not available and the order is billed, follow the guidance to contact Microsoft Store Support or use the Request an Xbox refund webform for Xbox purchases.
3. When contacting support, provide:
   • Order number: 6667802145.
   • Date and time of purchase.
   • Product: 400 Robux purchased on Xbox.
   • Payment method: Microsoft account balance funded via Microsoft Rewards.
   • Description: Robux not credited to the Roblox account more than 24 hours after purchase; Roblox support redirected back to Microsoft/Xbox; automatic refund request denied; requesting manual review and either completion of delivery or restoration of the R$29,90 to Microsoft account balance.
4. If support confirms the order is eligible for refund
   • The refund will be processed back to the original payment method. For purchases made with Microsoft account balance (including Rewards), the credit should return to that balance so the purchase can be attempted again.
   • Refund processing can take a few days depending on systems and, when applicable, the payment provider.

If, after following these steps and working with support, the issue remains unresolved, continue the conversation with the same support case so it can be escalated rather than starting over.

References:

• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store
• Track my Microsoft Rewards orders
• Microsoft Rewards refund and exchange policy
• Request a refund - Microsoft Q&A
• Request refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• refund please - Microsoft Q&A