Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
Repeated requests to set up facial recognition despite successful operation for several days
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Reputation points
After successful setup of facial recognition and use for a few days, I am asked to set it up again. I have verified that there were no Windows Updates since I last set up the facial recognition.
So, Facial Recognition DOES work for several days after setup, but then the registered data seems to disappear. On each occasion, I can successfully repeat the setup and make it start working again.
No software has been installed between the system using registered facial recognition data and then deciding to ask me to do it again.
The problem has become more frequent in the last 6-8 weeks. I do not remember this being an issue when I first started using it.
SOFTWARE AND HARDWARE
OS Name Microsoft Windows 11 Home
Version 10.0.26200 Build 26200
System: Lenovo Yoga Slim 7 14Q8X9
Processor Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM) CPU (3.42 GHz)
Installed RAM 32.0 GB (31.6 GB usable)
Graphics card Qualcomm(R) Adreno(TM) X1-85 GPU (128 MB)
Product ID 00342-21401-11978-AAOEM
System type 64-bit operating system, ARM-based processor
Microsoft Security | Microsoft Identity Manager
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil 15 Reputation points2026-06-11T08:14:51.57+00:00 Hi,
Please reconfigure Windows Hello (remove and set up Face and PIN again), update camera and biometric drivers from Lenovo support, check Windows Biometric Service is running, apply all optional Windows/driver updates, and if the issue persists, test with a new user profile and consider resetting biometric data.
Thanks!
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