Can't receive emails at all on my outlook account

Question

Can't receive emails at all on my outlook account

paul parkinson 5

Account in question: ******@hotmail.com

Issue: Can't receive emails

I've try reaching out to outlook support, I've made so many ticket in last 3 weeks with no one listening to me, I'm at my wits end. My issue is that I can't receive "any emails" what so ever, I've tested tested tested with no results but I can still send out email. I've taken screenshot of setting to show that nothing wrong on my end. It account code or something that is wrong on their end.

rulesetting

sweepstting

junksetting

forwarding

emailstorage

Is there way to reset my account on your end, so that back to working how it was 2 months a go. It feel like someone else hacked into my account, change some code or something and now they get all my email.

If want to reach out to me please email me at ******@gmail.com

Please can someone from support help me

paul parkinson 5 Reputation points

2026-06-06T12:31:34.48+00:00

Like to reedit my post, I can get some emails from select few places but can't get most emails
paul parkinson 5 Reputation points

2026-06-06T12:37:42.1766667+00:00

like point out before change to new outlook system, my old outlook had other folder which no longer on my outlook or on outlook clessic
Hornblower409 14,930 Reputation points

2026-06-07T15:28:46.1033333+00:00

@paul parkinson said

I can get some emails from select few places but can't get most emails

1 -- Is there any pattern to the emails that don't make it? Are they from individuals or corporations?

2 -- If you send yourself an email, does it always get thru?

before change to new outlook system, my old outlook had other folder which no longer on my outlook or on outlook classic

3 -- Not sure I understand. You also use Classic Outlook for Windows and it is having the same problem?

4 -- Do you see any of the missing emails if you use Outlook Web (open a browser to https://outlook.live.com/)

5 -- If you use the Search Box to look for an email that you know should have been delivered (look for a part of the Subject or the name of the Sender) do they show up in the Search Resutls?
paul parkinson 5 Reputation points

2026-06-07T15:34:04.2466667+00:00

to my understanding, anything that has tag with "recover", "support". Discord one confirmed, facebook, reddit, X, newgrounds.

I can get emails from myself, others.
Hornblower409 14,930 Reputation points

2026-06-07T16:08:42.5733333+00:00

@paul parkinson said

anything that has tag with "recover", "support"

It may be a long running problem where Microsoft email accounts are not getting things like password reset/verification emails even from well known companies and web sites. e.g.

https://learn.microsoft.com/en-us/answers/questions/5909241/i-am-not-getting-reset-emails-from-other-websites

https://learn.microsoft.com/en-us/answers/questions/5889990/outlook-not-receiving-confirmation-emails-and-rand

https://learn.microsoft.com/en-us/answers/questions/5900883/unable-to-receieve-support-email-from-discord-com

Any chance that you got hacked and they are using a hidden Rule to redirect any account change emails so you won't see them?
paul parkinson 5 Reputation points

2026-06-07T18:29:54.3333333+00:00

hidden rules?
Hornblower409 14,930 Reputation points

2026-06-07T20:17:39.7166667+00:00

@paul parkinson said

hidden rules?

Hackers can can create Rules on your account that you can't see or delete.

See the Answer by "Hornblower409 Feb 28 2026" in
https://learn.microsoft.com/en-us/answers/questions/5786650/email-hacked-new-emails-get-turned-into-spam-black
paul parkinson 5 Reputation points

2026-06-07T20:22:17.36+00:00

It to late, my discord 100% hack and gone, email no longer linked which why I was not getting emails :(, thanks for trying help me Hornblower
paul parkinson 5 Reputation points

2026-06-07T20:24:11.8566667+00:00

*is now pouring fuel over me *****@hotmail.com outlook account and holding lighter
Hornblower409 14,930 Reputation points

2026-06-07T20:42:25.8833333+00:00

paul parkinson said

is now pouring fuel over outlook account and holding lighter

It's a long shot, but you can try to recover the account. Don't expect miracles.

How to recover a hacked or compromised Microsoft account
https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Your answer

paul parkinson 5 Reputation points

2026-06-06T12:31:34.48+00:00

Like to reedit my post, I can get some emails from select few places but can't get most emails
paul parkinson 5 Reputation points

2026-06-06T12:37:42.1766667+00:00

like point out before change to new outlook system, my old outlook had other folder which no longer on my outlook or on outlook clessic
Hornblower409 14,930 Reputation points

2026-06-07T15:28:46.1033333+00:00

@paul parkinson said

I can get some emails from select few places but can't get most emails

1 -- Is there any pattern to the emails that don't make it? Are they from individuals or corporations?

2 -- If you send yourself an email, does it always get thru?

before change to new outlook system, my old outlook had other folder which no longer on my outlook or on outlook classic

3 -- Not sure I understand. You also use Classic Outlook for Windows and it is having the same problem?

4 -- Do you see any of the missing emails if you use Outlook Web (open a browser to https://outlook.live.com/)

5 -- If you use the Search Box to look for an email that you know should have been delivered (look for a part of the Subject or the name of the Sender) do they show up in the Search Resutls?
paul parkinson 5 Reputation points

2026-06-07T15:34:04.2466667+00:00

to my understanding, anything that has tag with "recover", "support". Discord one confirmed, facebook, reddit, X, newgrounds.

I can get emails from myself, others.
Hornblower409 14,930 Reputation points

2026-06-07T16:08:42.5733333+00:00

@paul parkinson said

anything that has tag with "recover", "support"

It may be a long running problem where Microsoft email accounts are not getting things like password reset/verification emails even from well known companies and web sites. e.g.

https://learn.microsoft.com/en-us/answers/questions/5909241/i-am-not-getting-reset-emails-from-other-websites

https://learn.microsoft.com/en-us/answers/questions/5889990/outlook-not-receiving-confirmation-emails-and-rand

https://learn.microsoft.com/en-us/answers/questions/5900883/unable-to-receieve-support-email-from-discord-com

Any chance that you got hacked and they are using a hidden Rule to redirect any account change emails so you won't see them?
paul parkinson 5 Reputation points

2026-06-07T18:29:54.3333333+00:00

hidden rules?
Hornblower409 14,930 Reputation points

2026-06-07T20:17:39.7166667+00:00

@paul parkinson said

hidden rules?

Hackers can can create Rules on your account that you can't see or delete.

See the Answer by "Hornblower409 Feb 28 2026" in
https://learn.microsoft.com/en-us/answers/questions/5786650/email-hacked-new-emails-get-turned-into-spam-black
paul parkinson 5 Reputation points

2026-06-07T20:22:17.36+00:00

It to late, my discord 100% hack and gone, email no longer linked which why I was not getting emails :(, thanks for trying help me Hornblower
paul parkinson 5 Reputation points

2026-06-07T20:24:11.8566667+00:00

*is now pouring fuel over me *****@hotmail.com outlook account and holding lighter
Hornblower409 14,930 Reputation points

2026-06-07T20:42:25.8833333+00:00

paul parkinson said

is now pouring fuel over outlook account and holding lighter

It's a long shot, but you can try to recover the account. Don't expect miracles.

How to recover a hacked or compromised Microsoft account
https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245