Lost authenticator app link to personal Azure account. How to fix?

Question

Lost authenticator app link to personal Azure account. How to fix?

Michael Jordan 40

My authenticator app has been cycled since the last time I used my developer Azure account. How can I get into the account to fix this? The only options it gives me is enter a code from the authenticator app or respond to a request in the authenticator app. What do I do to get back in? You are still billing me for the account.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-08T01:58:22.8566667+00:00

Michael Jordan

Thank you for reaching out to Microsoft Q&A.

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, let us know, we are happy to assist you further!
Michael Jordan 40 Reputation points

2026-06-08T16:41:01.1166667+00:00

That was incredibly unhelpful. I called all 4 support lines. The moment you mention Azure it gives you a web link and hangs up. Go to the web link and it lists a bunch of stuff I've already tried. So then it points you back to the support numbers again.
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-10T07:21:16.1566667+00:00

Michael Jordan

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details in private message only:

Please send me the detail via private message. So, we can assist you further.

Answer accepted by question author

0 additional answers

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-08T01:58:22.8566667+00:00

Michael Jordan

Thank you for reaching out to Microsoft Q&A.

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, let us know, we are happy to assist you further!
Michael Jordan 40 Reputation points

2026-06-08T16:41:01.1166667+00:00

That was incredibly unhelpful. I called all 4 support lines. The moment you mention Azure it gives you a web link and hangs up. Go to the web link and it lists a bunch of stuff I've already tried. So then it points you back to the support numbers again.
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-06-10T07:21:16.1566667+00:00

Michael Jordan

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details in private message only:

Please send me the detail via private message. So, we can assist you further.

Answer 1

Shubham Sharma 17,930 Microsoft External Staff Moderator

Michael Jordan

Thank you for your patience

As discussed over private message, you were able to reset the password with the troubleshooting steps we have provided and access the azure portal account now.

Let us know if you have any further assistance.

If the resolution was helpful, please take a moment to accept the answer and upvote it 👍 to make it helpful to the community.

Thank you for contacting Microsoft Q&A

Michael Jordan 40 Reputation points

2026-06-12T02:31:53.13+00:00

@Shubham Sharma was able to walk me through it. Thank you very much.