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PROVISION OF INFORMATION REGARDING YESTERDAY EXAM
Muhammad Imran
40
Reputation points
Hi, Good evening
I am writing regarding my Microsoft certification exam, which was unexpectedly stopped during the session.
Throughout the exam, I repeatedly received messages indicating that video stream issues had been detected. Despite ensuring that my internet connection, webcam, and exam environment were functioning properly, the warning continued to appear multiple times. Eventually, the exam session was terminated.
I would kindly request that you review my exam session and advise on the reason for the termination. If possible, I would also appreciate assistance with rescheduling the exam or providing an appropriate resolution.
Exam Details:
Exam: PL-300 Microsoft Power BI Data Analyst
Exam Date: 5 June 7:15 Pm
I would be grateful for your prompt assistance in resolving this matter.
Screenshot attached.
Thank you for your time and support.
Kind regards,
Muhammad Imran
Community Center | Not monitored
Answer accepted by question author
Answer accepted by question author
AI answer
Exam sessions for Microsoft certifications delivered via Pearson VUE online proctoring can be terminated when the proctor or the system detects issues with the video stream or believes the exam security requirements are not being met. As described in the online exam policies, candidates are continuously monitored by video and audio, and any concern about the integrity of the session (including loss or degradation of video) can lead to termination and a report to Microsoft.
To move forward:
- Check for any email from Pearson VUE or Microsoft Certification Support sent after the exam. This may contain information about the termination or next steps.
- If the exam was terminated due to technical issues (such as video stream problems), open a case with Pearson VUE Customer Support and describe the repeated video stream warnings and termination. Pearson VUE manages the delivery of the exam and can investigate the session and advise on rescheduling options.
- If Pearson VUE confirms that a case was created for a technical failure, and a retake is needed within the normal waiting period, a waiver of the waiting period can be requested from Microsoft Training, Certification, and Program Support. The waiver request must include the Pearson VUE case number and is only considered for internet connectivity or equipment failure during the exam.
- For any rescheduling or if a refund/voucher reinstatement is required because the exam was cancelled by Pearson VUE, work directly with Pearson VUE support. If a voucher was used and the appointment was cancelled by Pearson VUE, the voucher is typically reinstated automatically.
Because exam security reviews and technical investigations are handled only by Pearson VUE and Microsoft Certification Support, direct contact with them is required; community forums or product support channels cannot access or modify exam records.
References:
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