Not able to send or receive e-mails on my laptop.

Follow these steps on the laptop to restore sending and receiving mail:

1. Confirm internet connectivity
   • Open a browser (Microsoft Edge or Chrome).
   • Browse to http://www.microsoft.com or http://www.bing.com.
   • If neither site loads, fix the network first using the guidance in Fix network connection issues in Windows.
2. Update the email password in the mail app/Outlook
   • Because the password was changed, the laptop app is likely still using the old one.
   • In new Outlook: select the icon next to the email account name, choose Continue when prompted to sign in, and enter the new password.
   • In classic Outlook: update the account password in the account settings as described under Have you changed your password recently? in the Outlook article.
3. Check for “account settings are out of date” or similar errors
   • In the Windows Mail/Calendar app, if a banner says Your account settings are out of date, select Fix account, enter the new password, and select Done.
   • If a certificate/security error appears, open Manage Accounts → select the account → Change mailbox sync settings → Advanced mailbox settings, then verify server names/ports and enable Require SSL for incoming email and Require SSL for outgoing email, then Done → Save.
4. Force a manual sync (if Outlook is used)
   • In Outlook for Windows, go to the View tab and select the Sync button to manually check for new mail and send pending messages.
   • Watch the status bar for sync progress or errors.
5. Check for antivirus or add‑in interference (classic Outlook)
   • If using classic Outlook and mail still will not send/receive:
     • Temporarily check with the antivirus vendor’s help or settings to see if email scanning is blocking mail.
     • Start Outlook in safe mode to rule out add‑ins: press the Windows key, type outlook.exe /safe, press Enter, then test sending/receiving.
6. Repair Outlook or the mail profile (if using classic Outlook)
   • If problems persist in classic Outlook:
     • Run an Office repair as described in Repair an Office application.
     • If still failing, repair or recreate the Outlook profile using Fix your Outlook email connection by repairing your profile.

If none of these steps restore mail flow, use the appropriate Outlook troubleshooter from the Classic Outlook troubleshooters page or contact support from the same article.

References:

• I can't send or receive messages in Outlook
• Resolve sync issues in Mail and Calendar apps in Windows 10
• Issues sending and receiving email