Why was I charged 71.84?

Carole Hayes 0 Reputation points
2026-06-05T16:14:41.36+00:00

Why was I charged 71.64? for something from your store?

Windows for home | Previous Windows versions | Microsoft Store
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  1. AI answer

    2026-06-05T16:15:05.02+00:00

    The most common reasons for an unexpected Microsoft Store charge like 71.64/71.84 are:

    1. A Microsoft subscription with recurring billing
      • A Microsoft 365, Xbox Game Pass, or other subscription may have renewed automatically.
      • To check, sign in to your Microsoft account and go to Payment & billing > Order history at account.microsoft.com/billing. Look for charges with status Completed or Redeemed that match 71.64/71.84.
    2. A purchase made with your card by someone else
      • A family member or someone with access to the card may have bought something (app, game, in-app purchase, or hardware) using the Microsoft Store.
      • Use the Manage your payments page and the Investigate option to see details of the charge and what it was for.
    3. A previously declined or split order charge
      • A charge can appear later if a previously declined payment is retried successfully.
      • For physical items, Microsoft Store charges the payment method when items ship. If multiple items were in one order, each shipment can generate a separate charge that adds up to the total order amount.
    4. Pre-orders or digital downloads
      • Digital downloads are charged immediately after purchase.
      • Pre-orders are charged when the order is sent to the warehouse or when the product becomes available.

    To identify exactly why 71.64/71.84 was charged:

    1. Go to account.microsoft.com/billing and ensure the correct Microsoft account is signed in.
    2. Open Order history and filter by the date range around the charge.
    3. Match the amount and date to see the product or subscription name.
    4. If the charge is unauthorized or accidental, use the refund process for Microsoft Store purchases.
    5. If there is a duplicate charge for the same order, contact Microsoft Store Support with the order number.

    If the charge is not recognized after checking order history and investigating the billing charge, contact the bank or card issuer to report it and then contact Microsoft Store Support with the transaction details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Anonymous
    2026-06-06T03:21:14.67+00:00

    Hi Carole Hayes,

    I understand you’re concerned about a charge of $71.84 and would like to know what it’s for.

    Have you already tried the Q&A Assist suggestions? In addition, could you confirm:

    1. Are you using a personal Microsoft account (Outlook.com/Hotmail) or a work/school account?
    2. Do you see this exact charge listed in your Microsoft account here: https://account.microsoft.com/billing/orders
    3. Do you have any active subscriptions (for example Microsoft 365) on your account?

    In the meantime, please try these checks:

    1, Check subscriptions

    Sometimes this amount is from automatic renewal (e.g., Microsoft 365)

    2, Confirm it’s the correct Microsoft account

    If you have multiple accounts:

    • Try signing into any other Microsoft accounts you use
    • Repeat the billing check above

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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