NetSupport not able to find C:\Users\[user_name]\AppData\Roaming\0drive\owedrive\client32.ini (80)

Tio Juan 65 Reputation points
2026-06-04T18:43:32.7733333+00:00

Windows 11 Home 25H2

Intel gen 12 Core i5

Every time I turn on my computer a popup window pops up and says NetSupport, Cannot read C:\Users[user_name]\AppData\Roaming\0drive\owedrive\client32.ini (80) and to check if the file is missing or valid.

I checked and I cannot find the file in that folder, even with hidden files and folders visible.

I'm not sure how it disappeared or how to fix it or what NetSupport even is or if I really need it.

Any help in at least getting rid of this dialog box would be nice. Thanks in advance!

Windows for home | Windows 11 | Performance and system failures
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Answer accepted by question author
Clary-N 16,385 Reputation points Microsoft External Staff Moderator
2026-06-05T01:13:33.3666667+00:00

Hi Tio Juan,

Thank you for reaching out and for sharing the details of the issue.

Based on what you’re experiencing, this message may be caused by a leftover startup component still trying to launch NetSupport, even though the required file is no longer present.

As a first step, I’d suggest reviewing the guidance provided in the AI Answer, as it outlines common ways to remove or disable any remaining startup entries. Please let me know if any of those steps help resolve the popup.

Additionally, could you please confirm whether this device is a personal device or one provided/managed by a workplace or school?

  • If it’s a work or school device, NetSupport may have been intentionally installed for management or remote support and it would be best to coordinate with your IT administrator.
  • If it’s a personal device, we can continue focusing on safely removing any leftover components.

In the meantime, you can also try performing a clean boot to help determine whether a background service or startup item is triggering the message:

  • Press Win + R, type msconfig and press Enter
  • Go to the Services tab, check Hide all Microsoft services, then select Disable all
  • Open the Startup tab and disable all startup items in Task Manager
  • Restart your device and check if the popup still appears

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track.

If the issue does not occur in a clean boot state, it indicates that a third-party component is causing it.

Please feel free to share your findings and I’ll be glad to assist you further.

If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Answer accepted by question author

AI answer

2026-06-04T18:43:42.8233333+00:00

NetSupport is not part of Windows; it is third‑party remote‑control/management software that was likely installed by an organization (school, employer) or bundled with other software. The error appears because something is still trying to start NetSupport and read its configuration file (client32.ini), but that file or the whole product has been removed or corrupted.

To stop the popup, remove or disable the leftover NetSupport startup entry or scheduled task instead of trying to recreate the missing file. Typical approaches are:

  1. Uninstall NetSupport (if still installed)
    • Open Settings → Apps → Installed apps.
    • Look for entries such as “NetSupport School”, “NetSupport Manager”, or similar.
    • If found, uninstall them. This usually removes the startup entry and stops the error.
  2. Disable NetSupport from startup
    • Press Ctrl+Shift+Esc to open Task Manager.
    • Go to the Startup tab.
    • Look for any NetSupport‑related entry (publisher often shows “NetSupport Ltd” or similar).
    • Right‑click it and choose Disable.
    • Restart Windows and confirm the popup no longer appears.
  3. Check Task Scheduler for leftover tasks
    • Press Win+R, type taskschd.msc, press Enter.
    • In Task Scheduler Library, look for tasks with names or descriptions mentioning NetSupport, 0drive, or owedrive.
    • If found and NetSupport is no longer needed, delete or disable those tasks.
  4. If installed by an organization
    • If the device is managed by a school or company, NetSupport might be required for remote support or classroom control. In that case, contact the organization’s IT support; they can either repair the installation (so the file is recreated) or remove the product cleanly.

Once the startup entry or scheduled task that calls NetSupport is disabled or removed, Windows will stop trying to read client32.ini, and the dialog box will no longer appear.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

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