Unable to Register for AI-900 Exam in Pearson VUE

Sathiya Narayanan 0 Reputation points
2026-06-04T12:10:17.5833333+00:00

Hi Team,

I am unable to book my AI-900 (Microsoft Azure AI Fundamentals) certification exam through Pearson VUE.

When attempting to register, I receive the following error message:

"Registrations are currently not permitted for Sathiya Gopalan at this testing center. Please direct any questions to your Pearson VUE Registration Center."

I contacted Pearson VUE support regarding this issue, and they advised me to contact Microsoft Certification Support for further assistance.

Could you please investigate and help resolve this issue so that I can proceed with scheduling my exam?

Details:

  • Candidate Name: Sathiya Gopalan
  • Exam: AI-900 – Microsoft Azure AI Fundamentals
  • Testing Provider: Pearson VUE
  • MS ID: MS0994462783

I would appreciate your support in resolving this matter at the earliest convenience.

Thank you for your assistance.

Regards,

Sathiya Gopalan

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  1. AI answer

    2026-06-04T12:10:29.2866667+00:00

    This registration issue must be handled directly by certification support and/or Pearson VUE; it cannot be fixed from the exam scheduling UI.

    Since Pearson VUE has already directed the case to Microsoft, the next step is to open a support request with Microsoft Certification Support and provide all the details already listed (name, MS ID, exam code AI-900, error message, and that Pearson VUE referred the case). Certification Support can review the Pearson VUE profile status, any account blocks, and the test-center restrictions on the candidate record, and then coordinate with Pearson VUE if needed.

    If the error is related to a Pearson VUE account block (for example, due to payment issues or other profile restrictions), Pearson VUE support must remove that block before registration will work again. In similar registration-block scenarios, the documented guidance is to contact Pearson VUE support via the Microsoft certification channel and/or use the Certification Support path to have the block investigated and lifted.

    For general certification and scheduling issues, use the Microsoft Certification Support options referenced in the documentation. If scheduling problems persist after Pearson VUE confirms the account is clear, Certification Support can escalate further.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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