Tag not monitored by Microsoft.
The message that registrations are not permitted typically indicates a block or restriction at the exam provider level (usually Pearson VUE), often due to issues such as multiple failed payment attempts.
Take these steps:
- Try scheduling again from the exam details page
- Go to the specific certification exam page.
- Select Schedule exam and follow the prompts to sign in with the Microsoft Learn profile and proceed to the exam provider.
- Check for Pearson VUE account blocks
- If the error appears when redirected to Pearson VUE (for example, similar to
ERROR_VUE_WIDE_BLOCKcases), the Pearson VUE account is likely blocked. - In this situation, contact Pearson VUE support via the link provided on the Microsoft Certification Support page so they can review and lift the block if appropriate.
- If the error appears when redirected to Pearson VUE (for example, similar to
- Contact Microsoft Certification Support
- If the block or restriction message appears before reaching Pearson VUE, or if the issue persists after contacting Pearson VUE, open a ticket with Microsoft Certification Support so a moderator/support agent can review the certification profile and registration status.
Use the Certification Support entry point at:
Explain that exam registration is being refused for the named candidate and include screenshots of the exact error message and where it appears in the registration flow.
References:
- Register and schedule an exam
- Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam
- Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
- Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
- Microsoft Certification Exam – Candidate Agreement
- Our Best-Kept Secret: Remote Online Exam Proctoring (aka Online MCP Exams!)
- Certification process overview
- MB 500 Certification - Microsoft Q&A
- Getting this error while registering for a Microsoft certification. - Microsoft Q&A