How to fix problems caused by Windows 11 update 25H2

Question

How to fix problems caused by Windows 11 update 25H2

Eva Yaa Asantewaa 20

Recent update 25H2 causes persistent screen freezes and black screen with "Your Device ran into a problem and needs to restart. 0% complete. Stop Code: Critical_Process_Died (OXEF)

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Answer accepted by question author

Jan J.23 13,925 Independent Advisor

Try disabling or removing browser extensions in your browser settings; in some cases, this can cause slow browsing issues while browsing. And clear your browser's browsing data and the cache in the settings.

Eva Yaa Asantewaa 20 Reputation points

2026-06-05T17:13:19.3166667+00:00

Hi, Jan! Yes, I actually did both of those things this morning. The browsers are working okay now, and I hope that will stay. Thanks for your suggestions.

3 additional answers

Your answer

Eva Yaa Asantewaa 20 Reputation points

2026-06-05T17:13:19.3166667+00:00

Hi, Jan! Yes, I actually did both of those things this morning. The browsers are working okay now, and I hope that will stay. Thanks for your suggestions.

Answer 1

Lucus-V 13,475 Microsoft External Staff Moderator

Hi Eva Yaa Asantewaa,

Please try performing an In-place upgrade.

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides: How to run In-place upgrade in Windows 11 - Microsoft Community

After doing so, your system will get 25H2 directly.

If you have further information, please feel free to let me know.

Eva Yaa Asantewaa 20 Reputation points

2026-06-05T08:33:16.76+00:00

Thanks for your suggestion, Lucus-V! I have downloaded and installed a repair version of 25H2 (also suspendeding updates for a few weeks), and that appears to have fixed the main issue. The only remaining issue is slightly slower-than-normal browser tab response (Chrome and Firefox). I have started using Edge, and I've removed the new theme I recently downloaded into Chrome and Firefox, just in case that was the cause. It appears that it's not. Sometimes Edge is a bit sluggish in tab response, but perhaps just some seconds more than I'm used to, and I can live with that. I'm not a tech wiz. So, I don't feel comfortable doing a lot of changes in this system without direct guidance. Again, thanks for your recommendation.

Answer 2

Jan J.23 13,925 Independent Advisor

The "working on it" error can be due to file / system corruption or slow read speed due to storage issues. If you have any external HDD/SSD drive or flash drives unplug and restart the computer. Then try again and share the link. Thank you.

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Answer 3

Jan J.23 13,925 Independent Advisor

Hi, I'm Jan. Please share the latest dmp files for us to diagnose the cause of the crash. Thank you

Please find this folder.

C:\Windows\Minidump

Put the files in a zip

upload files to OneDrive

Share the link here.

Thank you

Eva Yaa Asantewaa 20 Reputation points

2026-06-03T10:01:09.0966667+00:00

Thank you, Jan! I'm attempting to get those dmp files for you. I seem to be stuck in "working on it...." land, though.
Eva Yaa Asantewaa 20 Reputation points

2026-06-03T10:03:01.8833333+00:00

I've clicked out of it. Will try again later.