Use the built-in Copilot troubleshooters to diagnose and fix connectivity issues.
- Open the Get Help app on Windows.
- In the Search bar, type Copilot connectivity troubleshooter.
- Select it from the results and choose Start.
- Follow the on-screen steps. The troubleshooter will check for firewall rules or other blockers that might be preventing Copilot from connecting.
- Review the results and apply any suggested fixes.
If Copilot still cannot be contacted after running the troubleshooter and applying its recommendations, run the Copilot license troubleshooter in the same Get Help app to ensure the account and license are valid.
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