Azure Start-up credit disaappeared after the subscription moved to new tenant

Moving an Azure subscription to a different Microsoft Entra tenant can affect how sponsorship or startup credits are applied and billed. In this scenario, the startup credits were tied to the original billing account/profile and sponsorship configuration, not just to the subscription itself. When the subscription was moved to a new tenant, the billing relationship and sponsorship credit application did not follow in the way expected, so the $1000 startup credit no longer appears.

This type of issue cannot be fully corrected by self-service actions in the portal. The supported path is to work with Azure Support so they can review the original sponsorship, billing accounts, and the moved subscription, and then either:

1. Move or re-associate the sponsorship/credits to the correct subscription and billing account where possible, and
2. Adjust or manage any existing charges that should have been covered by the sponsorship.

Steps:

1. Sign in to the Azure portal with the account that originally activated the startup credits and owns the sponsorship.
2. Go to Help + support and create two support requests:
   • A billing support request describing that a Microsoft for Startups sponsorship credit disappeared after moving the subscription to a new tenant and asking to move/re-associate the sponsorship to the current subscription/tenant and handle any incorrect charges.
   • If any services or usage look incorrect after the move, a technical support request for the affected services (for example, if something kept running unexpectedly) so support can verify and correct metering if needed.
3. In the billing ticket, include:
   • The old tenant ID (aee14b33-55f9-4cf8-a58d-86e90154675c)
   • The new tenant ID (4407d3e5-096a-43b1-97cd-54a5054173e6)
   • The subscription name/ID
   • That this is a Microsoft for Startups credit/sponsorship and the amount ($1000)

Support can then determine whether the sponsorship can be moved to the current subscription or whether another remediation is required. As shown in a similar case, only Azure Support can correctly move the sponsorship and handle existing bills when a subscription move changes the billing account from sponsorship to pay-as-you-go.

Going forward, before moving subscriptions that use startup or sponsorship credits, validate with Support how the move will affect the billing account type and credits to avoid losing sponsorship application.

References:

• Azure product transfer hub
• Microsoft for Startups – Frequently Asked Questions (FAQ)
• Use your Azure credits
• Manage billing across multiple tenants using associated billing tenants
• I have an Azure Credit of 11000$$, but I have 2 billing accounts. The bill doesn't come to the right place. - Microsoft Q&A