Unable to Find DP-900 Certification in Microsoft Learn Credentials

Use the following steps to locate or recover the DP-900 certification:

1. Verify the certification should appear
   • DP-900 is an active Microsoft Certification, so it should appear on the Microsoft Learn profile if it was earned with a Microsoft Certification exam provider and associated with the same Learn profile.
2. Check the correct place in Microsoft Learn
   • Sign in to the Microsoft Learn profile and go to the Credentials area:
     • Certifications and credentials are listed under the Learn profile at the Credentials tab: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab (from context).
   • Also check the Transcript page, which lists exams and certifications: https://learn.microsoft.com/users/me/transcript (from context).
3. Confirm the correct account/profile is being used
   • If there are multiple Microsoft accounts (personal, work, or school), the exam may be associated with a different Learn profile.
   • Follow the guidance in Missing Exams or Certifications:
     • Make sure to sign in to the correct Learn profile.
     • If a congratulations email was received in 2021, use the profile link in that email to confirm which account holds the certification.
     • Try logging into Learn with any other Microsoft accounts that might have been used when registering for DP-900.
4. Consider other reasons it may not appear
   • Some older or legacy certifications no longer appear in Learn profiles. If DP-900 was earned through a non-Microsoft provider such as Certiport, note that exams and certifications earned through Certiport are not currently reflected in the Microsoft Learn profile and must be managed via the Certiport account.
5. If the certification is still missing, contact Credentials Support
   • For missing certifications that should appear, use Microsoft Credentials Support:
     • Review: Missing Exams or Certifications.
     • Then submit a support request as described in How to contact support:
       1. Go to the online support request: https://aka.ms/Credentials-Support.
       2. Product family: Learning.
       3. Product or Service: Microsoft Credentials.
       4. Types of Support: Professional No Charge.
       5. Enter location and time zone, and choose Email as the contact method.
       6. In the description, include:
          • Full name (as on the exam),
          • Learn username (from Learn Settings),
          • Exam DP-900, date (January 2021), and certificate number (H630-9932),
          • Screenshots of the Learn profile Credentials and Transcript pages where DP-900 is missing.
       7. Submit the case and note the case number. Support will respond by email during business hours.

Support can confirm whether the DP-900 certification is still on file, ensure it is associated with the correct Learn profile, and restore visibility of the certification if appropriate.

References:

• Missing Exams or Certifications
• Credentials support
• Frequently asked questions (transcript)
• Access your certificates, badges, and transcript
• Accessing your Learn profile
• I attempted AZ 900 exam on 9th April and had scored 900 marks, yet I'm unable to find my certificate. - Microsoft Q&A
• How do I access my transcripts - Microsoft Q&A