i can't download the game on this computer .

Muhammad sinan 0 Reputation points
2026-06-02T10:43:15.64+00:00

I can't download game on this computer.........................................................

Windows for home | Previous Windows versions | Gaming

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  1. Lychee-Ng 28,300 Reputation points Microsoft External Staff Moderator
    2026-06-03T07:11:28.07+00:00

    Hi Muhammad sinan,

    I understand how frustrating it can be when you just want to download a game and it will not work on your computer. That said, there is not quite enough information yet for me to identify the exact issue here.

    1. What game are you trying to download? And from where?
    2. Do you receive any error messages/codes?
    3. What is your Windows version?

    The more details you can share, the easier it is to find the correct suggestions for your situation. In the meantime, here are a few things you can try:

    • Restart the computer and try the download again.
    • Check that you have enough free space on the drive.
    • Make sure your internet connection is stable.
    • Use a different browser if the file is blocked.
    • If you already downloaded it, right-click > Run as administrator.

    If possible, please share a screenshot of the error or what appears on the screen when the download fails, so we can find more accurate troubleshooting steps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-02T10:43:33.59+00:00

    Follow these steps to troubleshoot game download issues on a Windows PC:

    1. Check Microsoft Store or Xbox app
    • If the game is from Microsoft Store or Game Pass, open Microsoft Store or the Xbox app and try installing from there.
    • If the Store shows Owned but won’t install, try installing via the Xbox app instead of Microsoft Store (this worked for Flight Simulator and Forza in similar cases):
      • Open Xbox app on Windows.
      • Sign in with the same Microsoft account used to buy the game.
      • Go to My Library and start the install from there.
    1. Reset Microsoft Store cache
    • Press Windows key + R.
    • Type wsreset.exe and select OK.
    • A Command Prompt window opens and closes automatically; Microsoft Store will reopen.
    • Try downloading the game again.
    1. Reset Microsoft Store app
    • Open Settings → Apps → Installed apps.
    • Find Microsoft Store, select the three dots → Advanced options.
    • Select Reset.
    • Restart the PC and try the download again.
    1. Check common Store blockers
    • Make sure the game is available in the current country/region set in Windows.
    • If using a child account, check Microsoft family settings so the game is not blocked by age limits.
    • Confirm the game is still available in Microsoft Store and compatible with the device.
    • Restart the PC if Windows Updates were recently installed.
    • Ensure the PC is signed in and authorized with the same Microsoft account used to purchase the game.
    1. If downloads fail in browsers (not Store/Xbox)
    • If a browser (like Edge) shows errors such as “Couldn’t download” or similar:
      • Try downloading in an InPrivate window (Ctrl+Shift+N in Edge).
      • If that works, disable extensions one by one at edge://extensions to find the conflicting one.
      • Check security/SmartScreen or antivirus if they are blocking the game installer.
    1. Check antivirus or security software
    • If all downloads fail but browsing works, temporarily disable or adjust third‑party antivirus, as it may block downloads. Re‑enable protection immediately after testing.

    If these steps do not help and the error code is 0x80070490 when installing from Store/Xbox, follow the same Store reset and Xbox app install approach described above and then contact the game’s or Xbox/Microsoft Store support with the exact error code and steps already tried.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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