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Azure Sign-in Error AADSTS5000225: Tenant Blocked
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米球 張
0
Reputation points
Hello,
I am experiencing a critical sign-in issue while attempting to set up my Microsoft Azure account. Below are the details of the problem:
1. Problem Description: While registering for an Azure Free Trial/Pay-As-You-Go account, I successfully updated my Microsoft account, but I cannot access the Azure Portal. The system indicates that my tenant is blocked due to inactivity.
2. Error Information (from "截圖 2026-06-02 下午1.38.01.jpg"):
Error Code: AADSTS5000225
Message: This tenant has been blocked due to inactivity.
Trace ID: 9278c17b-e255-49c8-a528-1050ae7c1800
Tenant ID: (Mentioned in the trace as being associated with this block)
3. Billing Concern: During the registration process on June 2, 2026, I received a notification for a transaction of NT$ 30 (Authorization Hold) via LINE Pay. Since I cannot log in to the portal, I am unable to manage my subscription or ensure that no further charges occur under a "Pay-As-You-Go" plan that I did not intend to activate.
4. Request: Please help me unblock this tenant or provide instructions on how to access the Azure portal so I can manage my billing and subscription settings.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,925 Reputation points Microsoft External Staff Moderator2026-06-02T06:54:26.2833333+00:00 Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
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Shubham Sharma 17,925 Reputation points Microsoft External Staff Moderator
2026-06-15T04:43:53.36+00:00 Could you provide an update in private message?
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