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The rescheduled exam will not appear under the “Certificates” tab because it is an upcoming appointment, not a completed certification. To view and reschedule it, use the exam scheduling area of the Learn profile, not the certificates view.
Follow these steps to reschedule:
- Sign in to the Learn profile.
- From the avatar menu, select Profile.
- In the left menu, select Credentials, then choose Certifications (beside Applied Skills).
- Scroll down to find the exam appointment that was automatically rescheduled.
- Click Reschedule next to that exam.
- The page will redirect to the exam delivery provider’s site, where the date and time can be changed.
If the appointment still does not appear there, contact Pearson VUE support for exam-delivery issues.
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