Hi,
I first suggest that you try the AI-suggested solution above, and if the issue persists, continue troubleshooting by following the steps below:
Press Windows + R, type Control and hit Ok.
Click Clock and Region > Select Region > Administrative tab
Click change system locale.
Select Change System Locale in the "Language for non-Unicode programs" section.
Choose the same language as the system language from the drop-down list.
Next, press Windows + R, type Control and hit Ok.
Click Clock and Region > Select Region > Administrative tab
On the Administrative tab click the copy settings button
Check 'Welcome screen and system accounts' and New user accounts
Hit OK then restart your computer.