Azure Front Door charge refund

Question

Azure Front Door charge refund

Anonymous

I have setup azure front end as a POC and once completed I cancelled my subscription, but azure front end service is going for multiple month and charging me, how to claim that for a refund from Microsoft, apparently all doors end up is a closed door.

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-06-02T05:28:24.1333333+00:00
Hello Mostafa, You’re still seeing Front Door charges after canceling your subscription. Here’s a quick checklist and next steps to stop the charges and request a refund.

Verify subscription status

Go to Azure Portal > Subscriptions and confirm your POC subscription shows as “Disabled” or “Canceled.”

If it’s still “Active,” hit Cancel subscription and wait up to 72 hours for the billing cycle to close.

Delete any lingering Front Door resources

Even after cancellation, Front Door profiles or WAF policies can survive in another subscription or resource group.

In the Azure Portal, search for “Front Door” and delete any profiles you don’t need.

Request a refund: Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.

1 answer

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Answer 1

Azure Front Door Standard/Premium profiles incur an hourly base fee for every hour (or partial hour) that the profile is deployed, regardless of whether the rest of the subscription is being actively used. Charges also apply for requests and data transfer while the profile exists.

If Front Door continued to run after the proof of concept, it means the Front Door profile itself was still deployed and accruing its base fees. To stop further charges, delete or disable the Front Door profile in the Azure portal so it is no longer deployed.

To pursue a refund for the past charges, open a billing/support request with Microsoft so a billing engineer can review the situation and determine eligibility. Billing support is free, and invoice-level credits (for example, for data egress when leaving Azure) are handled through Azure Support requests. After canceling all relevant subscriptions and stopping consumption, support can evaluate whether any credits or refunds can be applied.

Key points for the process:

Ensure all Azure Front Door profiles are deleted or fully deprovisioned so base fees stop.
Cancel any remaining Azure subscriptions associated with the environment.
In the Azure portal, create a Billing support request describing the unintended ongoing Front Door charges and the date the POC was supposed to end.
Work with the assigned billing engineer to review invoices and determine whether any credits or refunds can be issued.

Note that standard Azure service charges (including Azure Front Door) are generally billable for as long as the resources remain deployed. Credits are at Microsoft’s discretion and are processed only after a formal support review.

References: